Anabel Pacheco
Toronto,ON
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Hostess Manager
NEST
2023.10 - Current
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Developed unique events and special promotions to drive sales.
- Supported servers, bussers with keeping dining area ready for every guest.
Event Coordinator
Limon Vaughh
2023.10 - Current
- Consulted with customers to determine objectives and requirements for events.
- Implemented protocols and procedures to effectively manage planning process.
- Employed social media platforms effectively to promote upcoming events, reaching wider audience base.
- Implemented innovative strategies to maximize networking opportunities for attendees at business conferences.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Reviewed event bills to confirm accuracy and approve payment.
- Evaluated and selected service providers and vendors according to customer requirements.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Customer Service Manager
U&P Flooring LTD
2023.09 - 2023.12
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Developed deep understanding of customer service principles and customer service best practices.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Server
Que Rico Restaurant
2023.01 - 2023.08
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Implemented time management strategies to optimize efficiency during peak hours without compromising quality of service provided to patrons.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Elevated customer satisfaction through follow up and enthusiastic customer service.
- intentionality
Education
Certificate - Hospitality
COSTI
Toronto, ON03.2023
Certificate - Service Excillence
OTEC's Service Excellence Program
Toronto, Canada03.2023
Certificate - Food Handler
Ontario Ministry of Health And Long Term
Toronto, ON02.2023
Certifcate - First Aids CPR Level #3
COSTI
Toronto, ON02.2023
Skills
- Work Ethic
- Professional Customer Service
- Time management abilities
- Recruitment and hiring
- Interpersonal Communication
- Food Safety Compliance
- Scheduling
- Cost Estimation
- Problem-Solving
- Excellent Communication
- Workload Management
- Organizational Skills
- Team Collaboration
- Reservation coordination
- Task Prioritization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Hostess Manager
NEST
2023.10 - Current
Event Coordinator
Limon Vaughh
2023.10 - Current
Customer Service Manager
U&P Flooring LTD
2023.09 - 2023.12
Server
Que Rico Restaurant
2023.01 - 2023.08
Certificate - Hospitality
COSTI
Certificate - Service Excillence
OTEC's Service Excellence Program
Certificate - Food Handler
Ontario Ministry of Health And Long Term
Certifcate - First Aids CPR Level #3
COSTI
References
References Available Upon Request
References
References Available Upon Request
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