Setareh Taheri
Toronto,CA
Summary
Sales professional with a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full Time Sales Associate
Hugo Boss
09.2022 - Current
- Delivered high-level, personalized service in a high-traffic flagship location, generating over $10 million in annual sales.
- Ranked as one of the top 15 sales associates in Canada, consistently achieving and surpassing sales targets.
- Achieved $100,000 in average monthly sales, contributing to a year-to-date sales total of $900,000CAD
- Maintained in-depth knowledge of product lines, advising customers on features and benefits.
- Developed and maintained relationships with high-net-worth individuals and VIP clients, resulting in increased sales and enhanced customer satisfaction.
- Collaborated with the team to achieve store sales goals and ensure an exceptional shopping experience for every customer.
- Supported back-of-house operations, including inventory management, stock replenishment, and inter-store transfers.
- Mentored new associates, promoting team collaboration, product knowledge, and best-in-class service standards.
- Possessed a strategic sales mindset with a focus on exceeding sales targets
- Trained new associates on sales techniques and customer engagement strategies.
- Assisted in visual merchandising, optimizing product displays to drive sales.
HR Supervisor
Cozy World Inc.
01.2019 - 03.2020
- Effectively managed complex employee relations, fostering improved workplace morale and reducing turnover rates.
- Maintained and updated the HR database, ensuring accurate employee records, benefits, and compliance details.
- Led and managed comprehensive HR operations for a prominent HVAC contractor, overseeing both technical and administrative teams in a high-demand industry.
- Directed full-cycle recruitment, including sourcing, interviewing, and hiring skilled personnel to meet staffing requirements for HVAC maintenance services.
- Developed and implemented training and professional development initiatives to ensure technical staff maintained relevant certifications and competencies in HVAC systems.
- Devised hiring and recruitment policies for a 35-employee company.
- Conducted performance evaluations, providing actionable feedback to support employee development and career growth.
Kitchen Staff/Restaurant Server
Mezzetta Restaurant & Tapas Bar
04.2017 - 11.2019
- Delivered exceptional customer service in a fast-paced tapas environment, ensuring guest satisfaction and repeat patronage.
- Accurately took and processed food and beverage orders, demonstrating in-depth menu knowledge.
- Managed POS transactions efficiently and handled cash, debit, and credit payments with accuracy.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Anticipated guest needs and responded promptly, creating a welcoming and personalized dining experience.
- Collaborated with kitchen and bar staff to ensure timely and accurate order delivery, particularly during high-demand periods.
- Promoted daily specials and upsold high-margin items, contributing to increased average check size.
Education
Hospitality Management
George Brown College
Toronto01-2021
Skills
- Employee training
- Interpersonal Skills
- Client support
- Sales and marketing strategy
- Prioritization and scheduling
- CRM software proficiency
- HR Certification holder with knowledge in recruitment, compliance, and employee relations
Languages
Farsi
Native or Bilingual
English
Native or Bilingual
Certification
HRCI Human Resource Associate
Timeline
Full Time Sales Associate
Hugo Boss
09.2022 - Current
HR Supervisor
Cozy World Inc.
01.2019 - 03.2020
Kitchen Staff/Restaurant Server
Mezzetta Restaurant & Tapas Bar
04.2017 - 11.2019
Hospitality Management
George Brown College