Seraphine Tenkouano
Ottawa,ON
Summary
Honours Bachelor Degree in International Development and Globalization (French Immersion Stream) from the University of Ottawa. 1 year of experience in mentoring other students. Experience using Google and Microsoft Office tools. Fluent in English and French. Skilled multitasker with superior work ethic, good teamwork, problem-solving skills as well as excellent communication, time management and organizational skills gained through various volunteer and work experiences. Willing to take on any task to help team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-Time Sales Associate
Winners International L.P
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained newly hired people in different areas
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Covid-19 Ambassador
University of Ottawa
09.2021 - 04.2022
- Informed and educated the campus community on public health measures related to the Covid-19 pandemic.
- Patrolled all assigned buildings including residences, library, sports and food facilities, and reported density issues, hot spots of non-compliance, and areas of concern to the immediate supervisor.
- Completed daily reports as required and detailed reports of incidents.
- Called Protection services when incident of high levels occurred and informed the supervisor and
building manager. - Assisted as a screener with Ottawa Public Health at Vaccination Clinics.
Academic Mentor
World University Service Canada
09.2022 - 04.2023
- Supported a refugee student in their academic journey and their integration into Canada
- Worked with the other mentors and coordinators to organize the arrival of the students, find housing and file paperwork
- Organized information sessions for students on relevant academic topics such as academic fraud and essay writing.
Events Director
Afriqcan
09.2022 - 04.2023
- Organized events around African cultures for the student community
- Participated in biweekly meetings with designated Vice President
- Complete designated tasks in a timely manner
- Participated in the fulfillment of the mission and vision of Afriqcan.
Volunteer Assistant
St. Joseph’s Supper Table
02.2020 - 04.2020
- Assisted with maintaining cleanliness in line with organization standards
- Delivered prompt, friendly customer service
- Limited food waste by assisting clients in selecting only needed items
- Collaborated with team members to efficiently serve food and beverages
- Served hot meals to those in need.
Student Volunteer
Education for Girls Project
12.2017 - 06.2019
- Built an English course to facilitate 25 young girls’ learning and help them excel in the TOEFL
- Supervised group activities
- Organized local conferences to empower the young girls
- Led discussions on how to study better and face home issues
- Assisted with the organization of meetings and workshops.
Volunteer
WIRED
08.2017 - 06.2019
- Worked closely with youth group to deliver project requirements, develop solutions, and meet deadlines
- Provided lamps for Compassion Kids (Orphans and children whose parents earn low-income salary)
- Provided young students with solar lamps in partnership with the ‘Brightness Project’.
Education
Honours Bachelor of Social Sciences with Specialization in International Development and Globalization (French Immersion Stream) -
University of Ottawa
Ottawa, ON06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Conflict Resolution
- Decision-Making
Certification
- Second Language Proficiency Certificate, University of Ottawa, Ontario, 04/2022
- First Aid & CPR/AED Level C, First Aid 4U Inc, Ontario, 05/2022
Volunteer Experience
ACADEMIC MENTOR 09/2022 to 04/2023
World University Service Canada, University of Ottawa, Ontario
- Supported a refugee student in their academic journey and their integration into Canada.
- Worked with the other mentors and coordinators to organize the arrival of the students, find housing and file paperwork.
- Organized information sessions for students on relevant academic topics such as academic fraud and essay writing.
EVENTS DIRECTOR 09/2022 to 04/2023
Afriqcan, University of Ottawa, Ontario
- Organized events around African cultures for the student community.
- Participated in biweekly meetings with designated Vice President.
- Complete designated tasks in a timely manner.
- Participated in the fulfillment of the mission and vision of Afriqcan.
VOLUNTERR ASSISTANT 02/2020 to 04/2020
St. Joseph’s Supper Table, Ottawa, Ontario
- Assisted with maintaining cleanliness in line with organization standards.
- Delivered prompt, friendly customer service.
- Limited food waste by assisting clients in selecting only needed items.
- Collaborated with team members to efficiently serve food and beverages.
- Served hot meals to those in need.
STUDENT VOLUNTEER 12/2017 to 06/2019
Education for Girls Project, Ouagadougou, Burkina Faso
- Built an English course to facilitate 25 young girls’ learning and help them excel in the TOEFL.
- Supervised group activities., Organized local conferences to empower the young girls.
- Led discussions on how to study better and face home issues.
- Assisted with the organization of meetings and workshops.
VOLUNTEER 08/2017 to 06/2019
WIRED, Ouagadougou, Burkina Faso
- Worked closely with youth group to deliver project requirements
- develop solutions, and meet deadlines.
- Provided lamps for Compassion Kids (Orphans and children whose parents earn low-income salary).
- Provided young students with solar lamps in partnership with the ‘Brightness Project’.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Academic Mentor
World University Service Canada
09.2022 - 04.2023
Events Director
Afriqcan
09.2022 - 04.2023
Part-Time Sales Associate
Winners International L.P
06.2022 - Current
Covid-19 Ambassador
University of Ottawa
09.2021 - 04.2022
Volunteer Assistant
St. Joseph’s Supper Table
02.2020 - 04.2020
Student Volunteer
Education for Girls Project
12.2017 - 06.2019
Volunteer
WIRED
08.2017 - 06.2019
Honours Bachelor of Social Sciences with Specialization in International Development and Globalization (French Immersion Stream) -
University of Ottawa
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