Tawakalt Sanusi
Toronto,Ontario
Summary
Meticulous accounting professional bringing [Number] years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks and [Software] proficiency with precise and accurate nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Winners Merchants International L.P
09.2023 - 01.2024
- Increased sales by providing exceptional customer service and product knowledge.
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
- Collaborated with team members to achieve store sales targets consistently.
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
- Participated in regular staff meetings, sharing feedback and suggestions for continuous improvement in store performance.
- Provided expertise on product features and benefits when assisting customers, resulting in informed purchasing decisions and increased satisfaction.
- Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Finance Officer
African Union Commission
04.2017 - 06.2019
- Enhanced financial reporting accuracy by streamlining data entry processes and implementing automated systems.
- Reduced budget discrepancies through diligent monitoring of expenditures and proactive identification of potential issues.
- Improved cash flow management with timely invoicing, follow-ups, and reconciliations.
- Assisted in the successful completion of annual audits, preparing necessary documentation and responding to auditor inquiries.
- Strengthened internal controls by conducting regular reviews of financial transactions and ensuring adherence to company policies.
- Increased efficiency in accounts payable processing by implementing a digital filing system for easy access to vendor information.
- Ensured timely month-end closing procedures by consistently meeting deadlines for account reconciliations and journal entries.
- Used [Software] and [Software] to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
Sales, Procurement, and Customer Service Represent
Right Telecommunications And Services
07.2015 - 07.2016
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Administrative Assistant
Quantum Logistics And Properties
07.2014 - 03.2015
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
GED -
College of Education
Osun, NigeriaBachelor of Science - Business Administration - Human Resources
George Brown College
Toronto, ON2022
Bachelor of Science -
University of Uyo
Akwa-Ibom, Nigeria2015
Skills
- Cash Handling Accuracy
- Sales proficiency
- Professional Appearance
- Customer Engagement
- Product display
- Payment Processing
- Customer Service
- Cash Register Operation
- Professionalism
- Multitasking Abilities
Languages
English
Full Professional
Certification
- Certified Human Resource Professional, Chartered Institute of Human Resource Professional - 2021
- Certified Human Resource Information System, Udemy - 2023
- Payroll Compliance Practitioner - 2023
- Strategic HRM: Navigating Organizational Excellence, Udemy - 2024
- QuickBooks Online, Udemy - 2024
Timeline
Retail Store Associate
Winners Merchants International L.P
09.2023 - 01.2024
Assistant Finance Officer
African Union Commission
04.2017 - 06.2019
Sales, Procurement, and Customer Service Represent
Right Telecommunications And Services
07.2015 - 07.2016
Administrative Assistant
Quantum Logistics And Properties
07.2014 - 03.2015
GED -
College of Education
Bachelor of Science - Business Administration - Human Resources
George Brown College
Bachelor of Science -
University of Uyo
- Certified Human Resource Professional, Chartered Institute of Human Resource Professional - 2021
- Certified Human Resource Information System, Udemy - 2023
- Payroll Compliance Practitioner - 2023
- Strategic HRM: Navigating Organizational Excellence, Udemy - 2024
- QuickBooks Online, Udemy - 2024
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