NICOLE HUNTER
Toronto,ON
Summary
Service-oriented Sr. Claims Management Specialist skilled at applying creative approaches to solving complex challenges. Adept at facilitating claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout claim lifecycle and sustainable return to work reintegration. Tact in sensitive situations while maintaining professionalism and drive for claim resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Claims Management Specialist
TJX Canada/Winners Merchants International L.P.
09.2021 - Current
- Manage Occupational, Non-Occupational, Short Term Disability, and Long Term Disability claims and accommodations for both unionized and non-unionized employees
- Ensure appropriate medically-supported workplace accommodations are in place for employees with illness, injury, and or disability within a retail, office, and warehouse environment
- Ensure all stakeholders are informed on employees’ absences, including their eligibility for benefits, required medical documentation, expected return to work dates, and any restrictions or limitations, in order to facilitate a safe reintegration back to work
- Liaise with HR partners and managers by identifying any potential employment issues related to employees’ patterned absences or accommodation requests
- Assisted in developing policies and procedures related to the claims management process, promoting consistency across the organization
Claims Management Coordinator
TJX Canada/Winners Merchants International L.P.
02.2021 - 09.2021
- Provided guidance, support, and coaching to management on implementing early and safe return to work practices and work accommodation procedures
- Responsible for implementing modified and gradual return to work plans to ensure a sustainable return to work for unionized employees within a warehouse environment
- Facilitated the completion of applications for Long Term Disability and Short Term Disability, and submit referrals to third party vendors for assistance with managing employees’ work accommodations or scheduling job coaching assessments
- Maintained and updated Human Resources Information Systems (HRIS) and databases for all related claims, in accordance with business reporting needs and legislative governance
Human Resources Coordinator
NUCAP Industries Inc.
09.2020 - 01.2021
- Assisted with Joint Health and Safety Committee (JHSC) meetings, training, and the implementation and compliance of health and safety policies and procedures
- Consulted with HR personnel to resolve employee relations issues while communicating corporate policies and procedures
- Participated in the development and administration of programs, procedures and guidelines to help align the workforce with strategic goals of the company
- Worked closely with operational managers, Workplace Safety and Insurance Board (WSIB), and health care providers to facilitate return to work programs.
Human Resources Assistant
Life Works Well
05.2020 - 08.2020
- Assisted in drafting policies and process documents for clients and internal operations
- Developed HR templates and downloadable assets, checklists, and other documentation
- Edited and proofread outgoing materials for the organization and to clients
- Liaised with clients to establish best practices, and where necessary, developed and improved corporate procedures.
HR Intern Volunteer Resources
University Health Network
01.2020 - 04.2020
- Assisted with the screening of resumes for volunteer and internship opportunities within Toronto General Hospital and affiliates
- Conducted interviews and created screening questions to shortlist qualified applicants
- Ensured and monitored the completion of mandatory training and orientation for all volunteers prior to their start date.
Education
Bachelor of Arts - Psychology & Sociology
University of Western Ontario
Post-Graduate Certificate - Human Resources Management
Humber College
Skills
- Problem solving and conflict resolution
- Proactive and Innovative
- Detail Oriented
- Effective Communicator
- Team Collaboration
- Organizational Skills
- Advanced with Microsoft Office (Word, Excel, Powerpoint, One Note)
Certification
Joint Health & Safety Committee (JHSC) Certification Part 1, Ministry of Labour, December 2020
Safe Talk - Suicide Alertness for Everyone, May 2019
Personal Development
- 2023 Schedule 2 Employers’ Group Conference, Leading the Way: Inspiring a Healthy Workplace, October 2023
- Consulting Skills for HR Professionals workshop, led by Interaction Associates, November 2023
Volunteer Experience
- WoodGreen - Visitor for Seniors (2024 - Present)
- Big Brothers Big Sisters of London and Area - Peer Mentor (2018-2020)
- London Heart and Stroke Foundation - Canvasser/District Captain (2015-2017)
Timeline
Sr. Claims Management Specialist
TJX Canada/Winners Merchants International L.P.
09.2021 - Current
Claims Management Coordinator
TJX Canada/Winners Merchants International L.P.
02.2021 - 09.2021
Human Resources Coordinator
NUCAP Industries Inc.
09.2020 - 01.2021
Human Resources Assistant
Life Works Well
05.2020 - 08.2020
HR Intern Volunteer Resources
University Health Network
01.2020 - 04.2020
Bachelor of Arts - Psychology & Sociology
University of Western Ontario
Post-Graduate Certificate - Human Resources Management
Humber College
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