Sebin Joung
Toronto,CA
Summary
Proven Server and Barista with a track record of enhancing customer satisfaction at Chicken Bangi through exceptional service and efficient cash handling. Skilled in fostering guest engagement and resolving complaints swiftly, demonstrating a strong work ethic and empathy. Excelled in multitasking and maintaining a clean dining environment, contributing to a positive and productive team atmosphere.
Overview
3
3
years of professional experience
Work History
Server
BHC
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Hmart
Dundas, Canada
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Server
Chicken Bangi
Daejeon Metropolitan, South Korea
03.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
ITALY GUK SI
Daejeon Metropolitan City, South Korea
03.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Two Some Place
Daejeon Metropolitan City, South Korea
09.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
PAI CHAI UNIVERSITY
DAEJEON, SOUTH KOREA02.2028
High School Diploma -
YEOMGWANG HIGH SCHOOL
SEOUL, SOUTH KOREA02.2022
Skills
- Smart server
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Server
BHC
10.2024 - Current
Cashier
Hmart
08.2023 - Current
Barista
Two Some Place
09.2022 - 05.2023
Server
Chicken Bangi
03.2022 - 04.2023
Server
ITALY GUK SI
03.2022 - 10.2022
High School Diploma -
PAI CHAI UNIVERSITY
High School Diploma -
YEOMGWANG HIGH SCHOOL