Proven Server and Barista with a track record of enhancing customer satisfaction at Chicken Bangi through exceptional service and efficient cash handling. Skilled in fostering guest engagement and resolving complaints swiftly, demonstrating a strong work ethic and empathy. Excelled in multitasking and maintaining a clean dining environment, contributing to a positive and productive team atmosphere.
Hi, I’m
Sebin Joung
Toronto,ON
Summary
Overview
2
years of professional experience
Work History
Chicken Bangi
Server
03.2022 - 04.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
ITALY GUK SI
Server
03.2022 - 10.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hmart
Cashier
08.2023 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Two Some Place
Barista
09.2022 - 05.2023
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
PAI CHAI UNIVERSITYDAEJEON, SOUTH KOREA
High School Diploma
02.2028
University Overview
YEOMGWANG HIGH SCHOOLSEOUL, SOUTH KOREA
High School Diploma
02.2022
University Overview
Skills
- Smart server
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
Languages
English
Elementary
Korean
Native or Bilingual
Japanese
Elementary
Timeline
Cashier
Hmart
08.2023 - Current
Barista
Two Some Place
09.2022 - 05.2023
Server
Chicken Bangi
03.2022 - 04.2023
Server
ITALY GUK SI
03.2022 - 10.2022
PAI CHAI UNIVERSITY
High School Diploma
YEOMGWANG HIGH SCHOOL
High School Diploma
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