Brooke De Nobile
Toronto,ON
Summary
Accomplished server adept at cultivating guest relationships and delivering tailored dining experiences in fast-paced, high-volume settings. Successfully managed service logistics to ensure timely and attentive service, resulting in increased customer loyalty and satisfaction. Trained and mentored team members to uphold exceptional service standards.
Overview
16
16
years of professional experience
Work History
Server
Sofia Yorkville
Toronto, Canada
11.2025 - Current
- Delivered elevated, detail-oriented service in high-end, high-volume dining environment.
- Managed high-volume sections with composure and efficiency.
- Monitored multiple tables to ensure timely, attentive service throughout dining stages.
- Anticipated guest needs to maintain a seamless service pace.
- Cultivated strong rapport with guests to enhance dining experiences.
- Provided curated food and wine recommendations to elevate customer satisfaction.
- Collaborated with team members to execute seamless service delivery.
- Trained new servers on restaurant procedures and standards.
Community Coach
Mimico SNAP
Etobicoke, Canada
01.2022 - Current
- Supported diverse client needs, fostering strong communication to enhance service delivery
- Maintained safety and engagement in dynamic settings, promoting a positive experience for participants
- Navigated high-pressure environments, ensuring professionalism and adaptability for clients
- Apply conflict resolution skills transferable to guest service
Wine Specialist / Server
Con-nois-seur Wine Imports
Toronto, Canada
03.2020 - 01.2024
- Conducted wine tastings that showcased extensive product knowledge and enhanced guest experience.
- Delivered personalized premium service through curated wine experiences and private events.
- Cultivated client relationships by providing attentive, tailored service.
- Addressed client requests promptly, achieving high satisfaction levels.
- Hosted virtual wine tastings to accommodate social distancing while maintaining high ticket sales during COVID-19.
- Managed logistics for virtual tastings, ensuring excellent customer care and satisfaction.
Server & Wine Specialist
Ufficio
Toronto, Canada
01.2019 - 03.2020
- Provided knowledgeable service focused on food and wine pairing
- Advised guests on wine selections based on personal preferences and cuisine choices.
- Conducted wine tastings and educational sessions for staff and customers.
- Collaborated with chefs to pair wines with menu items effectively.
- Curated wine lists to enhance dining experiences for guests.
- Recommended bottles from the cellar based on customer preference and budget constraints.
- Curated dining experiences that enhanced guest satisfaction and engagement
- Maintained operational efficiency during peak service hours
- Trained new employees on restaurant procedures and plating techniques.
- Developed relationships with wine distributors and suppliers for inventory management.
Server
Imanishi
Toronto, Canada
01.2019 - 03.2020
- Provided excellent customer service in a fast-paced dining environment.
- Executed full-cycle service promptly to address diverse client needs
- Managed customer orders and ensured accurate food delivery.
- Collaborated with kitchen staff to coordinate meal timing and service flow.
- Resolved customer complaints with professionalism and care.
- Maintained accuracy and efficiency in daily tasks to enhance workflow
- Upheld health and safety standards to promote a safe work environment
Assistant General Manager
Annex Hotel
Toronto, Canada
09.2018 - 12.2019
- Led hiring and training initiatives to develop staff capabilities
- Managed daily operations to optimize guest experience
- Organized events and programming activities to engage guests
- Implemented training programs to enhance employee skills and service quality.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Manager & Server
Terroni
Toronto, Canada
06.2010 - 08.2018
- Operated in a high-volume environment, serving up to 1,500 guests nightly while ensuring speed and accuracy.
- Delivered high-quality service under pressure to uphold customer satisfaction.
- Led daily operations, maintaining exceptional standards of customer service.
- Trained staff on service excellence and resolved guest concerns effectively.
- Planned and managed large-scale events to create memorable experiences for guests.
- Mentored staff on food preparation and safety protocols to ensure compliance.
- Coordinated team schedules to enhance workflow and operational efficiency.
- Developed and implemented strategies that increased customer loyalty and satisfaction.
Education
Master of Arts - Counselling Psychology
Yorkville University
Toronto, ON03-2027
Bachelor of Behavioural Science - Honours Bachelor Degree
Humber College
Toronto, ON06-2024
Fashion Business Diploma -
George Brown College
Toronto, ON04-2011
Skills
- Smart Serve Certified
- High-volume service
- Conflict resolution
- Outstanding service
- Guest experience
- Real-time floor awareness
- Service recovery
- Guest interactions
- Guest engagement
- Food running
- Wine knowledge
- Beverage pairings
- Food pairing
- Wine pairings
- Sales techniques
- Cash handling
- Server training
- Organizational multitasking
- Team collaboration
- Adaptability
- Problem-solving
- Effective communication
- Relationship building
- Conflict resolution
- Customer service
- Organizational multitasking
- Responsible beverage service
Awards
Canada House of Commons Community Recognition Award, 2024
Timeline
Server
Sofia Yorkville
11.2025 - Current
Community Coach
Mimico SNAP
01.2022 - Current
Wine Specialist / Server
Con-nois-seur Wine Imports
03.2020 - 01.2024
Server & Wine Specialist
Ufficio
01.2019 - 03.2020
Server
Imanishi
01.2019 - 03.2020
Assistant General Manager
Annex Hotel
09.2018 - 12.2019
Manager & Server
Terroni
06.2010 - 08.2018
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Behavioural Science - Honours Bachelor Degree
Humber College
Fashion Business Diploma -
George Brown College