Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Ruiz

Hamilton,ON

Summary

Experienced and customer-focused hospitality professional with expertise in food service and serving. Excels in fast-paced environments, consistently delivering exceptional customer experiences while effectively leading teams. Holds Smart Serve and Food Handler certifications, showcasing dedication to upholding high standards of service, cleanliness, and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Planted In Hamilton
07.2023 - Current
    • Greeted, seated and served guests
    • Handled dine-in, take-out, and patio service requests with precision.
    • Coordinated and facilitated holiday schedules, high-traffic times, and events.
    • Operated professional espresso machine, created specialty hand crafted beverages
    • Packed takeout and delivery orders
    • Sustained cleanliness throughout back of house, front of house, dining room and patio.
    • Executed daily task of opening and closing.
    • Handled cash, register and debit transactions.
    • Provided fast, efficient, and good quality service to the highest standard
    • Created inviting atmosphere for guests.
    • Supported kitchen team with food preparation tasks.
    • Upheld comprehensive menu and specials knowledge.
    • Recommended products tailored to customer preferences and dietary restrictions.
    • Maintained effective communication with kitchen staff to uphold standards.
    • Promoted customer retention through engaging guest interactions.
    • Served food and beverages promptly with focused attention to customer needs.

Front of House Manager

Bunners Bakeshop
01.2020 - 01.2023
  • Greeted and welcomed guests
  • Regularly cleaned and organized retail space.
  • Packed orders, takeout orders, as well as large, catering, and wholesale orders
  • Managed espresso machine for creating gourmet beverages.
  • Delivered counter service and packed baked goods.
  • Trained new staff members on opening and closing duties, daily routines, and workplace standards
  • Monitored cash intake, deposit records, increasing accuracy, and reducing discrepancies
  • Maintained inventory, ordered supplies necessary on a weekly basis and forecasted future needs
  • Maintained product knowledge with desire to learn more
  • Assisted with developing future and seasonal products, focusing on customer, demand and current trends
  • Generated repeat business through exceptional customer service, menu knowledge and responded to customer concerns with warm and knowledgeable service
  • Communicated consistently with back of house team to ensure needs were always met
  • Leaded holidays, peak days, and events
  • Managed social media platforms to increase engagement and promote brand awareness
  • Engaged with the Kensington market community
  • Up-sold products in large quantities
  • Ran and assisted managing Downtown Toronto neighborhood 'Food Tours' in collaboration with local company 'Culinary Adventure Co.' to promote our menu, while attracting new guests to the business

Server

Planta Burger (Chase Hospitality Group)
01.2019 - 01.2021
  • Welcomed guests and addressed menu inquiries.
  • Greeted and seated guests promptly.
  • Worked flexible, schedule and extra shifts to meet business needs
  • Assisted with dietary restrictions, allergens, and preferences
  • Boosted food and beverage sales.
  • Refilled non-perishable food inventory, condiments, and napkins regularly.
  • Handled tasks involving dishwasher, hand wash stations, and pot-scrubbing stations.
  • Resolved issues promptly to enhance service.
  • Demonstrated professionalism and politeness to foster order placements.
  • Ensured restaurant, including kitchen and patio areas, remains clean.
  • Ensured order accuracy through regular communication with back of house team.
  • Maintained third-party delivery apps (Uber Eats, Door Dash, etc.)

Education

Honors Bachelors - Community Mental Health And Addictions

Seneca College of Applied Arts And Technology
Ontario
04-2021

Skills

  • Strong work ethic
  • Exceptional communication skills
  • Exceptional customer service
  • Cash handling
  • Multitasking Abilities
  • Guest engagement
  • Leadership
  • Hospitality service expertise
  • Smart Serve Certified
  • Food Handler Certified

Certification

Smart Serve Certified

Food Handler Certified

Timeline

Server

Planted In Hamilton
07.2023 - Current

Front of House Manager

Bunners Bakeshop
01.2020 - 01.2023

Server

Planta Burger (Chase Hospitality Group)
01.2019 - 01.2021

Honors Bachelors - Community Mental Health And Addictions

Seneca College of Applied Arts And Technology

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Amanda Ruiz