Shkurta Aliu
Toronto,ON
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
MARBL / Mademoiselle
11.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender / Server / Supervisor
MRG Group (250 Adelaide)
05.2014 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Keyholder
Walking on a cloud
10.2013 - 05.2014
- Completed commission-based sales through building strong connections with customers to understand their needs
- Completed regular visual merchandising changes
- Responsible for all opening, closing, and cash management duties
- Processed shipments, performed inventory, and managed assets
Education
Bachelor of Early Childhood Care And Education -
Ryerson University
Toronto, ON06.2020
Skills
- Smart Serve certified
- CPR Certified (Standard First Aid with CPR C AED)
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Sales expertise
Languages
English
Native or Bilingual
Albanian
Professional Working
Timeline
Server
MARBL / Mademoiselle
11.2018 - Current
Bartender / Server / Supervisor
MRG Group (250 Adelaide)
05.2014 - 11.2018
Keyholder
Walking on a cloud
10.2013 - 05.2014
Bachelor of Early Childhood Care And Education -
Ryerson University
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