Hi, I’m
Kyle Dawe
Toronto,ON
Summary
Talented leader with analytical approach to business planning and day-to-day problem-solving. Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
years of professional experience
Work History
Milestones
Server
07.2018 - 10.2021
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Milestones
Manager
10.2019 - 08.2022
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated report data to proactively adjust and enhance operations.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Jack Astor's Bar & Grill
Floor Manager
08.2022 - Current
Job overview
- Managed store inventory and stock levels to maintain availability of products.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Centennial College
BBA from General Business
2008
Skills
- Courteous, professional demeanor
- Committed team player
- Thrives in fast-paced environment
- Organized and efficient server
- Smart Serve certified
- WHMIS trained
- Changing kegs
- Liquor, wine and beer knowledge
Timeline
Floor Manager
Jack Astor's Bar & Grill
08.2022 - Current
Manager
Milestones
10.2019 - 08.2022
Server
Milestones
07.2018 - 10.2021
Centennial College
BBA from General Business
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