Sean Coughlin
CEA
Burlington,ON
Summary
My name is Sean Coughlin, I prefer he/him pronouns. Currently studying at the University of Guelph pursuing a bachelor’s degree in Criminology with a minor in political science. I am eager to learn and develop, as well as building positive relationships amongst my peers. I am proficient with Microsoft Office, Adobe Photoshop, Adobe After Effects, Cinema 4D. I enjoy people and being part of a team. I'm a Customer Experience Associate at TD Canada Trust bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer needs and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
08.2022 - Current
- Provide exceptional customer service by asking customers questions to determine, verify and solve problems.
- Look for additional ways to expand products to customers by informing them of new products and services.
- Draft written correspondence and send electronic information to customers regarding billing information and current promotions.
- Suggest operational improvements to enhance quality, improve production times and reduce costs.
- Collaborate with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolve customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships and customer retention.
- Maintain extensive knowledge of company products to recommend items aligned with customer needs.
Customer Service Clerk
City of Guelph
04.2022 - 08.2022
- I am responsible for resolving client issues, giving requested information, and providing clients high-quality customer service
- My duties and daily tasks include relaying important information, responding to and recording requests, collecting payments, and resolving billing disputes while maintaining a positive and approachable demeanor.
Cashier
Home Depot
08.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Store Clerk
Fortinos
01.2019 - 01.2020
- Complete daily paperwork, and created an approachable environment for a customer to feel comfortable enough to ask questions or advice on a product.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Waiter’s Assistant
Aria Bistro & Lounge
01.2017 - 01.2019
- I have Smart Serve License and hold true to the duties expected of the certification.
- Respectfully interacted with customers and responded to their needs immediately, with care.
- Made recommendations based on client feedback
- Cleaned and bussed tables, as well as supported my fellow colleagues.
Education
Bachelor of Arts - criminology, political science
University of Guelph
01.2025
Cardinal Ambrozic CSS
06.2019
Skills
- Communication
- Teamwork
- Punctuality
- Flexibility
- Sociable
- Detail Oriented
- Self-starter
- Change Management
- Conflict Resolution
- Customer Relationship Management
- Regulatory Compliance
- Team Management
- Working knowledge of the French language
Timeline
Customer Experience Associate
TD Canada Trust
08.2022 - Current
Customer Service Clerk
City of Guelph
04.2022 - 08.2022
Cashier
Home Depot
08.2020 - 01.2021
Store Clerk
Fortinos
01.2019 - 01.2020
Waiter’s Assistant
Aria Bistro & Lounge
01.2017 - 01.2019
Bachelor of Arts - criminology, political science
University of Guelph
Cardinal Ambrozic CSS
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