JAKE APPLEBAUM
Montreal,Canada
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
TD Bank
05.2023 - Current
- Ensured confidentiality of all sensitive information handled during client interactions
- Maintained up-to-date knowledge of product information to assist customers effectively
- Identified upselling opportunities while maintaining excellent customer service standards
- Processed orders, forms, applications, and requests efficiently
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits
- Presented existing and prospective customers with valuable information to aid decision-making
Delivery Driver
Fedex Corporation
11.2021 - 12.2023
- Loaded and unloaded vehicle, delivered packages to customers' doors
- Conducted routine safety check on vehicles prior to use
- Kept driver license and other required documents in vehicle when driving
- Loaded and unloaded vehicles and moved materials to appropriate locations
- Inspected delivery vehicles before and after trips and completed basic repairs
- Used local road knowledge and GPS applications to plan efficient routes and avoid traffic
- Kept licenses up to date and maintained clean driving record
Warehouse Worker
Getracan Inc and Multi Bag Inc
06.2018 - 07.2020
- Stamped boxes and tagged individual items based on planned distribution
- Inspected items to identify problems and worked with supervisors or vendors to correct issues
- Collaborated well with team members to carry out daily assignments and achieve team targets
Sandwich Artist
Subway - Kim Laforte
12.2018 - 03.2020
- Worked independently and teamed up with others to ensure a productive workflow
- Prepped meats and vegetables to ensure we have enough food
- Presented a cheerful attitude when assisting customers while creating sandwiches
- Followed recipes when making the sandwiches according to company guidelines and in compliance with safe food handling procedures
Counsellor/Staff
Camp B'nai Brith of Ottawa
07.2018 - 07.2019
- Worked with people all types of ages while watching over about 50 children, ages 11-12
- Brought them to activities/sports, participated with them and had fun
- Made sure they took care of their well-being
Education
Bachelor of Arts - Economics, Social Entrepreneurship
McGill University
12-2024
DEC - Business
John Abbott College
12-2020
High School Diploma -
Riverdale High School
06-2018
Skills
- Proven Leader
- Team worker
- Active listening skills
- Patience with others
- Good personality
- Honesty
- Microsoft Office Skills
- Communication
Languages
English
French
Timeline
Customer Experience Associate
TD Bank
05.2023 - Current
Delivery Driver
Fedex Corporation
11.2021 - 12.2023
Sandwich Artist
Subway - Kim Laforte
12.2018 - 03.2020
Counsellor/Staff
Camp B'nai Brith of Ottawa
07.2018 - 07.2019
Warehouse Worker
Getracan Inc and Multi Bag Inc
06.2018 - 07.2020
Bachelor of Arts - Economics, Social Entrepreneurship
McGill University
DEC - Business
John Abbott College
High School Diploma -
Riverdale High School
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