KIREN CHEEMA
Brampton,ON
Summary
Reliable Customer Experience Associate known for high productivity and efficient task completion. Skilled in cash handling, customer service, and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Canada Trust
Brampton, Ontario
01.2024 - Current
- Processed financial transactions with accuracy
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Researched customer inquiries regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Provided exceptional customer service by answering inquiries, resolving complaints and processing transactions promptly.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Customer Service Manager
Walmart Canada
07.2021 - Current
- Supervised over 70+ associates
- Performed register audits
- Managed breaks and lunches for associates while maintaining departmental operations during peak hours of the day
- Detected fraudulent applications regarding Walmart Rewards Mastercard
- Resolved customers' concerns and complaints without the involvement of higher management
- Implemented operational improvement plans to boost metrics
- Ensured all associates were trained and ready to deal with any potential problems
- Developed and implemented strategies for providing excellent customer service experience, improving the store's customer satisfaction surveys
- Monitored staff performance to ensure adherence to customer service standards and metric goals
Customer Service Desk Associate
Walmart Canada
06.2020 - 07.2021
- Processed refunds and exchanges for customers
- Processed cash and debit payments for Walmart Rewards Mastercard
- Assisted customers with navigating the Walmart app to place online orders
- Assisted in resolving customers' concerns and complaints over the phone and in person
- Answered phone calls from customers
Self-Checkout Attendant
Walmart Canada
06.2020 - 07.2021
- Assisted customers with their transactions at the self-checkout terminals with superior customer service
- Processed cash, cheque and credit card payments accurately
- Check customer's identification for age-restricted items
- Promoted the sale of the Walmart Rewards Mastercard
- Watched for theft by ensuring all customers were scanning items correctly
- Ensured proper operation of self-checkout terminals by troubleshooting technical issues
Education
Bachelors of Commerce -
York University
01.2025
Ontario Secondary School Diploma -
Castlebrooke Secondary School
01.2021
Skills
- Administration Platforms
- Cash Handling
- Communication
- Relationship Building
- Time Management
- Fraud Detection
- Strategic Thinking
- Problem-Solving
- Adaptability
- Digital Literacy
- Exceptional customer service
- Reliable
Certification
- Standard First Aid, CPR and AED, St. John Ambulance Canada., 07/15/2024, 07/15/2027
- Smart Serve, Smart Serve Ontario, 09/01/21, 09/01/26
Timeline
Customer Experience Associate
TD Canada Trust
01.2024 - Current
Customer Service Manager
Walmart Canada
07.2021 - Current
Customer Service Desk Associate
Walmart Canada
06.2020 - 07.2021
Self-Checkout Attendant
Walmart Canada
06.2020 - 07.2021
Bachelors of Commerce -
York University
Ontario Secondary School Diploma -
Castlebrooke Secondary School
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Lu ZhangLu Zhang
Personal Banking Associate at TD Canada TrustPersonal Banking Associate at TD Canada Trust
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group