Srivalli Kaja
Saskatoon,SK
Summary
Software quality assurance professional with a strong focus on optimizing testing processes and outcomes. Expertise in developing and executing comprehensive test plans to ensure software compliance with industry standards. Recognized for delivering reliable results through effective collaboration and adaptability to project changes. Proficient in manual testing techniques, known for exceptional problem-solving skills and meticulous attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Hinduja Global Solutions
10.2022 - Current
- Maintained professionalism while managing high-stress situations and effectively resolving conflicts.
- Resolved customer complaints empathetically, fostering loyalty and encouraging repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for customers and the company.
- Addressed customer concerns swiftly, delivering accurate information to enhance satisfaction.
- Actively listened to customers, quickly addressing issues and escalating major concerns as needed.
- Demonstrated excellent multitasking by navigating systems, taking notes, and answering inquiries simultaneously.
- Managed a high volume of daily calls while providing exceptional service under pressure.
- Responded promptly to customer inquiries about products, services, and company details.
Customer Service Cashier
Fruticana
09.2021 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Software Quality Assurance Tester
Cognizant Technology Solutions, CTS
06.2016 - 11.2019
- Supported the continuous growth of the QA team by mentoring junior testers and sharing knowledge on best practices and industry standards.
- Guaranteed on-time deliveries of high-quality products through close coordination with project managers during planning stages.
- Created and executed software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
- Expedited troubleshooting efforts for escalated issues via detailed root cause analysis and prompt communication with relevant stakeholders.
- Collaborated with developers,onsite coordinators ,UAT team and clients in communicating the project progress and issues on timely basis through daily status calls and ensured smooth and on time delivery of the assigned project.
- Performed extensive End to End testing for the Data migration project from various legacy systems to one stop mainframe system.
- Handled data validation of millions of data in mainframe application using excel and simple sql queries and ensured complete coverage of requirements and timely completion of the project.
- Tracked all new requirements / change in requirements of the project & ensured the timely delivery of different testing milestones and quality delivery of different testing artifacts & 100% process compliance activities
- Performed SIT,Unit testing and Web application testing as part of various projects assigned.
Programmer Analyst
Cognizant Technology Solutions, CTS
01.2015 - 05.2016
- Improved software quality by designing and executing comprehensive test plans as a team member
- Streamlined bug tracking workflows using advanced ticketing systems like JIRA designed specifically for the QA environment, expediting issue resolution times significantly.
- Responsible for project activities from Requirement analysis to sign off for the assigned Project as part of System Integration testing team
- Responsible in communicating the observations/Defects identified during the execution to onsite & development team.
- Involved in Preparing Test Design, Identifying the Test data and test data creation in Facets and Mainframe application, Test execution & closure activities
- Worked on identification of risks if any during the testing life cycle and planed for mitigation and contingency based on discussions with the Onsite
- Communicating and submitting the detailed test status reports to the stake holders on daily basis.
Programmer Analyst Trainee
Cognizant Technology Solutions, CTS
01.2014 - 01.2015
- Improved software quality by executing thorough test cases and identifying critical defects.
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
- · Understand the application architecture and analyze the scope of requirements.
- Involved in Preparing Test Design, Identifying the Test data and test data creation in Facets application, Test execution & closure activities
- Defect Tracking & Reporting of bugs through the bug-tracking tool Clear Quest
- Interaction with Client, Developers, Onsite coordinators.
- Responsible for project activities from Requirement analysis to sign off for the assigned Project.
- Responsible in communicating the observations/Defects identified during the execution to onsite & development team.
- Performed Unit testing on the configured Products, agreements information and the provider information loaded.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Sreenidhi Institute of Science And Technology
Hyderabad, Telangana, India06-2013
Skills
- Hardware/Platforms: Windows XP, Windows 7, Windows 8
- Bug Tracking Tools: Rational Clear Quest, RTC, Jira, HP ALM, QC
- Documentation Tools: MS Word, MS Excel, MS Power Point and MS Outlook
- Packages: MS-Office
- Testing Methodologies: Waterfall model, Incremental and Agile Model
- Database: SQL
- Tools: Clear Quest, RTC, RQM, Jira, Postman, confluence
- Type of testing: Functional testing,Regression testing, System integration testing, web application testing, User acceptance testing, End to End testing
- Domain: Health care
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Accomplishments
Awarded with "Employee of the month" for supervising and training the new hires into the project and ensuring the timely completion of project with hectic deadlines.
Awarded with the highest rating and promoted from analyst to associate with the minimum qualification of 30 months of experience.
Certification
- ISTQB
- AHM
- Jira
Internal certifications through company
Timeline
Customer Experience Associate
Hinduja Global Solutions
10.2022 - Current
Customer Service Cashier
Fruticana
09.2021 - 05.2023
Software Quality Assurance Tester
Cognizant Technology Solutions, CTS
06.2016 - 11.2019
Programmer Analyst
Cognizant Technology Solutions, CTS
01.2015 - 05.2016
Programmer Analyst Trainee
Cognizant Technology Solutions, CTS
01.2014 - 01.2015
Bachelor of Technology - Electrical And Electronics Engineering
Sreenidhi Institute of Science And Technology
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