Savanah Morin-Trenholm
Sackville,NB
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Compensation Coach
Pay Administration Branch-Government of Canada
03.2019 - Current
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Recommended successful approaches to help resolve complaints with salaries and classifications.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
MAAX Policy Administrator
Medavie Blue Cross
10.2018 - 03.2019
- Addressed any discrepancies found during audit process by providing guidance on corrective actions required for compliance.
- Developed and maintained strong relationships with internal departments and external partners, ensuring effective collaboration on policy-related initiatives.
- Conducted detailed policy analysis to identify areas for improvement and recommend necessary adjustments.
- Enhanced policy implementation by streamlining administrative processes and procedures.
- Improved customer satisfaction by promptly addressing inquiries related to policy changes and updates.
Lead
Sephora Canada
07.2015 - 10.2018
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Resident Attendant
K.E. Spencers Nursing Home
10.2013 - 07.2015
- Actively participated in continuing education opportunities relevant to the role of Resident Attendant, staying informed about best practices in elderly care.
- Assisted residents with mobility challenges, utilizing assistive devices as needed to promote independence and safety.
- Supported social engagement among residents through the organization of group activities and events.
- Provided medication reminders to residents, ensuring proper adherence to prescribed treatment plans.
- Handled emergency situations calmly and professionally while adhering to established protocols.
- Maintained a safe and comfortable environment for residents, conducting regular safety checks and addressing any concerns promptly.
Senior Customer Service Representative
Rogers Communications
10.2004 - 02.2011
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Bachelor of Arts - Organizational Management
Crandall University
Moncton, NB05-2019
Graduate Certificate - Health Care Worker
Oulton's College
Moncton06-2013
High School Diploma -
Tantramar Regional High School
Sackville, NB06-2004
Skills
- Group leadership
- Personable and friendly
- Team motivation
- Verbal and written communication
- Research and analysis
- Multitasking
- Team building
- Conflict Resolution
- Quality Assurance
- Reliability
- Professionalism
- Time management abilities
Languages
English
Native or Bilingual
Certification
- Values and Ethics Foundation April 2019
- Hazard Prevention Program Aug 2019
- Client Service Excellence Sept 2019
- Positive Space Feb 2020
- Access to Information and Privacy Fundamentals Jan 2022
- Introduction to Gender-based Analysis Plus Dec 2022
- Addressing Disability Inclusion and Barriers to Accessibility Dec 2022
- Preventing Harassment and Violence in a workplace May 2023
- Protecting Sensitive Information May 2023
- Privacy Breach Prevention and Reporting Feb 2024
- Lifting As you Lead Nov 2024
- Protecting Sensitive Information May 2023
- Accessibility and inclusion awareness Nov 2023
Values in Action- February 2016
During my time with Sephora Canada, I received this award for strongly demonstrating our key "Values" within our Store. This award was given to me at a National conference in Ottawa.
Timeline
Compensation Coach
Pay Administration Branch-Government of Canada
03.2019 - Current
MAAX Policy Administrator
Medavie Blue Cross
10.2018 - 03.2019
Lead
Sephora Canada
07.2015 - 10.2018
Resident Attendant
K.E. Spencers Nursing Home
10.2013 - 07.2015
Senior Customer Service Representative
Rogers Communications
10.2004 - 02.2011
- Values and Ethics Foundation April 2019
- Hazard Prevention Program Aug 2019
- Client Service Excellence Sept 2019
- Positive Space Feb 2020
- Access to Information and Privacy Fundamentals Jan 2022
- Introduction to Gender-based Analysis Plus Dec 2022
- Addressing Disability Inclusion and Barriers to Accessibility Dec 2022
- Preventing Harassment and Violence in a workplace May 2023
- Protecting Sensitive Information May 2023
- Privacy Breach Prevention and Reporting Feb 2024
- Lifting As you Lead Nov 2024
- Protecting Sensitive Information May 2023
- Accessibility and inclusion awareness Nov 2023
Bachelor of Arts - Organizational Management
Crandall University
Graduate Certificate - Health Care Worker
Oulton's College
High School Diploma -
Tantramar Regional High School
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