Samuel Scantland

• Proficient in scheduling and task coordination
• Skillful in drafting status update emails for report distribution
• Expertise in capturing and organizing comprehensive meeting notes
• Experienced in managing the creation of accounts efficiently
• Adept at handling translation requests and facilitating communication
• Proficient in processing email access requests promptly
• Detail-oriented approach to updating and maintaining spreadsheets.
• Coordinate taskings
• Monitor and maintain generic inbox

o Flagging relevant emails to the respective team resource for necessary action

o File and disseminate emails (as needed)

• Regularly communicate and consult with colleagues as well as internal and external stakeholders
• Support and organize hardware/software for onboarding of new resources to the CARM project

• Lead point of contact through candidates' onboarding process
• Provide new candidates with key employment information and crucial guidance to candidates during the entirety of their onboarding process
• Provide crucial assistance to candidates in obtaining their guard license and compile & track their progress during the selection process
• Produce and verify the applicable employment contracts and binders for commissionaires employees
• Perform the task of witness during the signing of contract for onboarding commissionaires guards
• Employment information management & data entry
• Critical role in maintaining and filing confidential customer records with an evergreen and accurate database
• Reconciliation of Mastercard transactions
• Maintain licensed currently employed guards' licenses and tracking their renewals
• Compile, analyze and produce reports to management on current state of onboarding files
• Oversee and verify the completion and accuracy of all new hire documents.

• Focal point of contact for all scheduling, correspondence and administrative duties for a team of 60+ individuals
• Information management & data entry: Critical role in maintaining and filing confidential customer records with a timely and accurate database
• Processed a variety of financial transactions daily through point of sale systems
• Welcomed and served customers in both official languages seamlessly and answered inquiries or directed questions/appointments to appropriate personnel
• Provided critical clerical support to team members as to improve overall performance and enhance productivity.

• Offered effective & professional customer service via multiple phone lines in order to assist clients with questions, appointment inquiries or to provide redirection to another service when required
• Comfortably and successfully performed multiple complex administrative tasks at once, under heavy time constraints to meet required deadlines
• Maintained and managed all veterinarians' calendars and scheduled appointments for 30+ veterinarians and support staff
• Assisted a team of 30+ doctors/veterinary technicians and veterinary assistants with multiple practical tasks
• Coordinated and fulfilled a series of clerical tasks such as photocopying, faxing, filing, creating documents, etc
• Compiled relevant information and created invoices
• Processed 50+ payments a day through multiple modes of payment
• Compiled, reviewed and rectified financial data from payment processing, and invoices
• Ensured smooth & efficient coordination of appointments and scheduling
• Handled and successfully managed sensitive & confidential information such as the veterinarians' & customers' contact information, payment information, diagnosis notice, patient's files.