Sarah Creamer
Canmore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parks Team Leader
Town Of Canmore
10.2023 - Current
- Strengthen team productivity by implementing efficient work processes and regularly reviewing performance outcomes.
- Develop team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Leading in cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Establish clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Mentor seasonal staff members, helping them develop their leadership potential and advance in their careers.
- Facilitate effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assist in recruitment of new team members, hiring strong members to build a team of top performers.
- Review, implement, and update town records related to team activities for future reference.
- Plan and schedule programs with coordination of resources including staff, equipment and contractor availability.
Parks Operator
Town of Canmore
08.2021 - 10.2023
- Supported Team Leads in delegating tasks, managing and supervising seasonal parks crew daily.
- Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
- Anticipated upcoming inspections, purchasing, operations and installations to take on myself or schedule for the crew.
- Went above and beyond working several weekend shifts, taking on last minute cemetery requests and being compassionate and present during ceremonies.
- Conducted operations with backhoe, skid steer, tool cat and other machinery to high standard and with safe proficiency.
- Consistently demonstrated a positive attitude, knowledgeable approach and uplifting demeanor to my team and community.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Guest Services
Canadian Mountain Holidays
11.2019 - 03.2023
- Served, socialized and entertained guests visiting the lodge in a respectful and professional manner.
- Performed kitchen duties (food prep, cleaning dishes, plating food) with attention to priority and task completion.
- Cleaned and tidied guest rooms to a high standard, displaying extreme attention to detail and maintaining customer satisfaction.
- Contributed a wide skill set and willingness to perform different tasks within the lodge, showing teamwork and versatility.
- Adhered to policies and delivered friendly, clean, fast and safe guest services to positively impact guest experience.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
Parks Crew Leader
Town of Canmore
05.2017 - 08.2021
- Provided leadership and guidance to crew members as a Crew Leader.
- Facilitated a strong work dynamic and trained staff on various procedures and equipment.
- Remained approachable and thoughtful to my team, always open to suggestions and innovation.
- Assisted with several projects and landscape maintenance to sustain visually appealing grounds.
- Planted trees, shrubs and flowers and participated in conversation with the public about plant identification and town projects.
- Worked successfully with a diverse group of individuals to accomplish daily goals.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
Sales Associate
Valhalla Pure Outfitters
11.2020 - 03.2021
- Demonstrated organizational skills and attention to detail with store displays and product orientation.
- Monitored stock to maintain a sufficient quantity of popular products and utilized computer skills for inventory.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Diploma - Horticulture
University of Guelph
Guelph, Ontario (OpenEd Online) 12.2024
Bachelor of Science in Applied Human Nutrition -
Mount Saint Vincent University
Halifax, Nova Scotia01.2018
Skills
- Team Supervision
- Safety Processes and Procedures
- Mentoring
- Documentation and Reporting
- Adaptability
- Problem-Solving
- Staff Education and Training
- Attention to Detail
- Teamwork and Collaboration
- Work Planning and Prioritization
Certification
- Harvard Mentorship Program - Participated in the Diversity, Inclusion and Belonging module as well as Change Management.
- Alberta Municipal Health and Safety Association (AMHSA) Courses Completed - Formal Workplace Inspections, Flag Person Training, Supervisor's Role, Incident Investigation, Hazard Identification and Leadership for Safety Excellence.
- Indigenous Cultural Awareness Training Parts 1 and 2.
- The Working Mind Course.
- First Aid and CPR training.
- Bear Awareness Training and Dog Bite Prevention.
- WHIMS training.
Reconciliation, Equity, Diversity and Inclusion Committee member at the Town of Canmore.
Passionate ally motivated in creating and maintaining inclusive environments in the community. Attends monthly meetings to discuss ways in which we can facilitate these characteristics to be present and known everywhere within the Town of Canmore.
Additional Information
Enjoys an active lifestyle including mountain biking, snowboarding, gardening, dog walks and camping!
Timeline
Parks Team Leader
Town Of Canmore
10.2023 - Current
Parks Operator
Town of Canmore
08.2021 - 10.2023
Sales Associate
Valhalla Pure Outfitters
11.2020 - 03.2021
Guest Services
Canadian Mountain Holidays
11.2019 - 03.2023
Parks Crew Leader
Town of Canmore
05.2017 - 08.2021
Diploma - Horticulture
University of Guelph
Bachelor of Science in Applied Human Nutrition -
Mount Saint Vincent University
- Harvard Mentorship Program - Participated in the Diversity, Inclusion and Belonging module as well as Change Management.
- Alberta Municipal Health and Safety Association (AMHSA) Courses Completed - Formal Workplace Inspections, Flag Person Training, Supervisor's Role, Incident Investigation, Hazard Identification and Leadership for Safety Excellence.
- Indigenous Cultural Awareness Training Parts 1 and 2.
- The Working Mind Course.
- First Aid and CPR training.
- Bear Awareness Training and Dog Bite Prevention.
- WHIMS training.
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