Charlie Virgo
Canmore
Summary
Dynamic customer service professional with a proven track record at Little Sister Getaways Vacation Rentals, excelling in quality control management and exceptional customer support. Recognized for streamlining communication channels, enhancing service efficiency, and fostering a collaborative environment that drives business development and customer satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Representative
Exshaw Auto Truck & Bus
06.2025 - Current
- Maintained detailed records of customer interactions to enhance service quality.
- Assisted customers with inquiries, providing prompt and accurate information.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Responded to customer requests, offering excellent support.
Front Desk Agent
Little Sister Getaways
05.2025 - Current
- Managed reservation system to ensure accurate booking and availability information for guests.
- Responded promptly to guest inquiries, providing information about amenities and local attractions.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Assisted in implementing guest feedback strategies to improve service quality and satisfaction ratings.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Housekeeping Supervisor
WorldMark by Wyndham
10.2022 - 06.2025
- Supervised daily housekeeping operations, ensuring cleanliness and organization in assigned areas.
- Trained new staff on cleaning protocols and safety procedures to maintain compliance.
- Coordinated inventory management of cleaning supplies, optimizing usage and reducing waste.
- Conducted regular inspections to uphold quality standards and address issues promptly.
Guest Service Representative
WorldMark by Wyndham
02.2022 - 10.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring a welcoming environment for guests.
- Utilized reservation systems to efficiently process bookings and modifications.
- Collaborated with team members to maintain high standards of cleanliness and organization.
Guest Service Representative
Sunset Resort Canmore & Spa
04.2021 - 04.2022
- Assisted in training new staff on customer service protocols and company policies.
- Monitored guest feedback to identify areas for service improvement and implement changes.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Team Supervisor
Tim Hortons
06.2020 - 04.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Mentored and trained team members to enhance productivity and skill development.
- Implemented process improvements, resulting in increased workflow efficiency.
- Coordinated scheduling and task assignments to meet operational targets consistently.
Restaurant Manager
Tim Hortons
04.2018 - 06.2020
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented inventory control measures, reducing waste and improving cost management.
- Developed schedules to optimize labor costs while maintaining service quality.
Education
Diploma - Diploma in Hospitality Business Management
East West College
Calgary, AB02-2024
Diploma - Accounting And Payroll Administration
East West College
Calgary, AB07-2020
Bachelor of Science - Business Administration Major in Management
Polytechnic University of The Philippines
Manila, Philippines04-1999
Skills
- Quality control management
- Customer support for products
- Financial processing expertise
- Exceptional customer service
- Organization and recordkeeping
- Business development
Timeline
Customer Representative
Exshaw Auto Truck & Bus
06.2025 - Current
Front Desk Agent
Little Sister Getaways
05.2025 - Current
Housekeeping Supervisor
WorldMark by Wyndham
10.2022 - 06.2025
Guest Service Representative
WorldMark by Wyndham
02.2022 - 10.2022
Guest Service Representative
Sunset Resort Canmore & Spa
04.2021 - 04.2022
Team Supervisor
Tim Hortons
06.2020 - 04.2021
Restaurant Manager
Tim Hortons
04.2018 - 06.2020
Diploma - Diploma in Hospitality Business Management
East West College
Diploma - Accounting And Payroll Administration
East West College
Bachelor of Science - Business Administration Major in Management
Polytechnic University of The Philippines
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