Michael Youson
Canmore,AB
Summary
Confident and highly organized individual with 10+ years working as Service Advisor in the Automotive sector. Powerful developer of client relations and effective strategic sales representative.
In search of position where all skills and experience fit well within the team and environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Canmore Chrysler
Canmore, AB
07.2021 - Current
- Participated in ongoing training activities related to automotive technology advancements.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Automotive Service Advisor
OK Tire
Grande Prairie, Alberta
06.2019 - 03.2020
- Determined customer needs by asking relevant questions and listening actively to responses
- Coordinated between billing department and customers to resolve problems
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Responded to customer requests efficiently and with knowledgeable assistance
- Answered questions and provided information about warranty concerns and any immediate daily driving concerns
- Used technical skills to complete work orders in Protractor
- Responded to all customer inquiries thoroughly and professionally
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
- Worked with fleet and corporate as well as everyday customers to understand needs and provide fast and efficient service
- Increased customer satisfaction by resolving cost and or part availability issues
Automotive Service Advisor
Fountain Tire
Mission, BC
10.2017 - 11.2018
- Responded to customer requests with friendly, knowledgeable service and support
- Reached out to customers after completed sales to suggest additional services and inquire about needs or concerns
- Capitalized on multiple upsell opportunities with new and potential customers, resulting in 25% increase in revenues.
- Applied improved ways to maximize shop efficiency and income through a recycling program
- Took on the unpaid responsibility of opening and closing the shop, booking appointments, and shop management
- Consistently handled orders and inventory control and dealt with sales representatives
Automotive Service Advisor
Abbotsford Volkswagen
Abbotsford, BC
08.2015 - 04.2017
- Responded to all customer inquiries thoroughly and professionally resulting in a high CSI (Customer Service Index)
- Assisted an average of 12 new customers daily by answering questions, responding to inquiries and handling telephone requests.
- Gained an extensive knowledge related to import style vehicles
- Followed up with customers post sale/service to ensure satisfaction and suggest other applicable services.
- Kept facilities clean, neat and organized at all times to give areas a professional and fresh appeal.
Automotive Service Advisor
Grove Dodge
Spruce Grove, AB
05.2014 - 06.2015
Automotive Service Advisor
Griffiths Ford
Hinton, AB
10.2012 - 04.2014
Automotive Service Advisor
Drayton Valley Ford Service
Drayton Valley, AB
07.2011 - 09.2012
Automotive Service Advisor
Hansen Ford Lincoln
Grande Prairie, AB
05.2010 - 06.2011
Education
Year 3 Automotive Technician -
Camosun College
Victoria, BC1983
Dogwood Diploma -
Victoria High School
Victoria, BC1982
Skills
- Safety awareness
- Self-motivated
- Outgoing personality and positive
- Extremely organized
- Conflict resolution
- Natural leader
- Team builder
- Hands-on Experience
- Client rapport and satisfaction
- Knowledgeable in ADP, PBS, and multiple in-house systems
- Quick learner
- Upselling techniques
- Strategic sales knowledge
- Works well under pressure
- Repairs Scheduling
- Customer Service
- Service Recommendations
- Multitasking and Organization
- Service Scheduling
- Excellent Communication
- Handling Customer Complaints
- Client rapport
- Technical knowledge
- Strong Work Ethic
Certification
Ford Certification - 2013
References Available Upon Request
References
References available upon request.
Timeline
Service Advisor
Canmore Chrysler
07.2021 - Current
Automotive Service Advisor
OK Tire
06.2019 - 03.2020
Automotive Service Advisor
Fountain Tire
10.2017 - 11.2018
Automotive Service Advisor
Abbotsford Volkswagen
08.2015 - 04.2017
Automotive Service Advisor
Grove Dodge
05.2014 - 06.2015
Automotive Service Advisor
Griffiths Ford
10.2012 - 04.2014
Automotive Service Advisor
Drayton Valley Ford Service
07.2011 - 09.2012
Automotive Service Advisor
Hansen Ford Lincoln
05.2010 - 06.2011
Year 3 Automotive Technician -
Camosun College
Dogwood Diploma -
Victoria High School
Ford Certification - 2013
References Available Upon Request
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