AMY SIMOES
Summary
My expertise lies in customer relations, which has allowed me to create an honest and empathic workplace with passengers, colleagues and supervisors. I am passionate about helping others all the while, following procedures and regulations in an unprejudiced manner. I consistently strive to self improve myself and achieve more on a personal level as well as professional. In all my previous and current roles (administrative assistant, teacher/tutor and screening officer), I was always focused in doing my job the best I can following my values and responsibilities while giving open ear, a supportive shoulder, and being a source of understanding for my colleagues, customers and passengers.
Overview
22
22
years of professional experience
1
1
Language
Work History
Airport Screening Officer
Securitas - CATSA, Pierre Elliot Trudeau Airport
Montréal, Québec
01.2019 - Current
- Provide friendly customer service by interacting with the public in a courteous and professional manner
- React quickly and appropriately to airport emergencies
- Ability to do multiple tasks and be vigilant
- Participate in confidential security briefings as required by the Screening Officer
- Ability to explain safety rules to the public
- Conducts metal-detection, X-ray screening of all passengers and personnel as well as baggage entering and leaving secure areas to prevent infiltration or exfiltration of unauthorized electronic and data-carrying devices.
Cashier / Customer service
Walmart
01.2018 - 01.2019
- Brossard Dix 30
- Demonstrate good listening and communication skills
- Accounts for the total amount of money received at the beginning of the day and at the end of the shift; balances cash drawers
- Scans and totals the prices of goods purchased by a customer and details all purchases made
- Cash payments made by cash, check, debit or credit card, or gift card
- Provide customers with signed purchase receipts and refund any change on a purchase after transactions
- Assist customer service agents with returns and exchanges.
Administrative Assistant
David Sousa Conservatory of Music
01.2016 - 01.2017
- Greet students, teachers, staff and visitors, sign for and distribute parcels, deliveries, and mail
- Perform administrative tasks such as filing, photocopying, etc
- Answer phones and transfer calls to appropriate departments
- Create and maintain spreadsheets for reports and lists
- Manage daily office operations and equipment maintenance.
Airport Screening Officer
Securitas - CATSA Aviation, Pierre Elliot Trudeau Airport
Montréal, Québec
01.2015 - 01.2016
Teacher
Espalha Ideias Lda, Figueira da Foz
01.2010 - 01.2015
tutor
01.2010 - 01.2015
- Encouraged students to speak English as much as possible in their daily lives to improve their language skills
- Customize learning materials according to students' needs, native language, and culture after interviewing students
- Teach lessons that include a range of skill-building activities for speaking, writing, reading, and listening
- I have taught ESL to students ranging from young children to older adults, from basic to advanced levels.
Administrative / Secretary
Figueiracenter Imobiliari Lda, Figueria da Foz
01.2003 - 01.2009
- Greet potential customers and existing customers with a courteous and helpful manner
- Answered phones, distributed incoming mail, and used basic office equipment
- Provided administrative support to agents and brokers
- Maintained a contact database
- Created marketing material.
Education
B.A. - Modern Languages - French and English
University of Coimbra
01.1995
High school diploma -
Sacred Heart School
01.1994
Timeline
Airport Screening Officer
Securitas - CATSA, Pierre Elliot Trudeau Airport
01.2019 - Current
Cashier / Customer service
Walmart
01.2018 - 01.2019
Administrative Assistant
David Sousa Conservatory of Music
01.2016 - 01.2017
Airport Screening Officer
Securitas - CATSA Aviation, Pierre Elliot Trudeau Airport
01.2015 - 01.2016
Teacher
Espalha Ideias Lda, Figueira da Foz
01.2010 - 01.2015
tutor
01.2010 - 01.2015
Administrative / Secretary
Figueiracenter Imobiliari Lda, Figueria da Foz
01.2003 - 01.2009
B.A. - Modern Languages - French and English
University of Coimbra
High school diploma -
Sacred Heart School
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