Kyle Miller
Courtenay
Summary
Experienced customer service professional seeking a position in a people-oriented organization. Goal-driven and confident in interacting with others, I have a proven track record of maximizing customer satisfaction. Adaptable and eager to acquire new skills, I am recognized for my energetic approach and strong work ethic. A responsible, honest, and trustworthy individual known for excelling both as a team player and independently.
Overview
15
15
years of professional experience
Work History
Airport Screening Officer
Paladin Security Group
11.2023 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
Supervisor/Server/Host
Match Public House and Eatery
06.2019 - 04.2023
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Served guests in fast paced environment and managed time for an optimal experience for each guest
- Assisted other workers no matter the area to achieve maximum efficiency during peak attendance times
- Managed the floor and attended to any issues that came up regarding customers and/or staff
Guest Services Agent
Anco Inn Motel
02.2018 - 02.2019
- Ensured that each guest received a warm and welcoming reception at check in/ check out
- Charged purchases through cash, debit or credit cards and give customer receipts
- Assisted guests with any concerns or problems they may have throughout the day/night
- Answered telephones, took messages, directed calls and processed reservations
- Processed charges and payments to the appropriate accounts
- Provided information about services available in the hotel and surrounding areas
Guest Services Agent
Best Western The Westerly Hotel
05.2017 - 02.2018
- Ensured that each guest received a warm and welcoming reception at check in/ check out
- Charged purchases through cash, debit or credit cards and give customer receipts
- Assisted guests with any concerns or problems they may have throughout the day/night
- Run the night audit and file all necessary paperwork to their respective areas
- Answered telephones, took messages, directed calls and processed reservations
- Processed charges and payments to the appropriate accounts
- Provided information about services available in the hotel and surrounding areas
Guest Services Agent/Night Audit
Residence Inn by Marriott
11.2015 - 02.2017
- Ensured that each guest received a warm and welcoming reception at check in/ check out
- Charged purchases through cash, debit or credit cards and give customer receipts
- Assisted guests with any concerns or problems they may have throughout the day/night
- Run the night audit and file all necessary paperwork to their respective areas
- Answered telephones, took messages, directed calls and processed reservations
- Processed charges and payments to the appropriate accounts
- Provided information about services available in the hotel and surrounding areas
Gas Attendant/Cashier
Chevron
01.2013 - 02.2016
- Run gasoline fuel pumps and fill fuel tanks of vehicles
- Charge purchases through cash, debit or credit cards and give customer receipts
- Wash windshields and check fluid levels and tire air pressure
- Sanitize parking areas, offices, restrooms, and tools, and remove garbage
- Sell ready food, groceries, and vehicle related items
Pizza/Food Prep
Mamas Pizza
10.2012 - 03.2013
- Prepare many food items including pizza, various pasta dishes, salads and more
- Clean up and sanitize the cooking area
- Tend to waiting customers
Dishwasher/ Kitchen Help/ Busser
The Pint Public House
03.2012 - 09.2012
- Clean, wash and store pots, pans, dishes and cutlery, plus many more
- Empty trash and recycle bins
- Operate trash compactor and dishwasher
- Stock supplies such as utensils in serving stations and cupboards
- Assist janitorial staff in routine cleaning procedures
- Occasionally ran food upstairs
Dishwasher/ Kitchen Help
Joey’s Restaurant
01.2011 - 01.2012
Landscaping
Caledonia Park
01.2010 - 12.2010
- Assist with general planting of trees
- Assorted jobs and duties
General Labourer/Assembly
Save On Foods
01.2010 - 12.2010
- Assisted in helping assemble new shelving units inside a newly renovated store
Education
Hospitality management program -
Vancouver Community College
Grade 12 -
DP Todd Secondary School
Serving it Right, FoodSafe
Skills
- Public safety awareness
- Stress tolerance
- Professionalism and integrity
- Critical thinking aptitude
- Decision-making
Employment Objective
Obtain a position as a team player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Timeline
Airport Screening Officer
Paladin Security Group
11.2023 - Current
Supervisor/Server/Host
Match Public House and Eatery
06.2019 - 04.2023
Guest Services Agent
Anco Inn Motel
02.2018 - 02.2019
Guest Services Agent
Best Western The Westerly Hotel
05.2017 - 02.2018
Guest Services Agent/Night Audit
Residence Inn by Marriott
11.2015 - 02.2017
Gas Attendant/Cashier
Chevron
01.2013 - 02.2016
Pizza/Food Prep
Mamas Pizza
10.2012 - 03.2013
Dishwasher/ Kitchen Help/ Busser
The Pint Public House
03.2012 - 09.2012
Dishwasher/ Kitchen Help
Joey’s Restaurant
01.2011 - 01.2012
Landscaping
Caledonia Park
01.2010 - 12.2010
General Labourer/Assembly
Save On Foods
01.2010 - 12.2010
Grade 12 -
DP Todd Secondary School
Serving it Right, FoodSafe
Hospitality management program -
Vancouver Community College
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