Sanju Sabu
Toronto,Canada
Summary
Result-driven customer service professional with 3+ years of experience in Information Technology Support and Sales. Skilled in understanding customer needs and preferences, tailoring sales ensuring a seamless buying experience. Excellent communication and negotiation skills, with a passion for staying updated on industry trends and new vehicle technologies. Seeking to contribute my expertise and drive to a dynamic sales team while delivering outstanding sales performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Vehicle /Service Delivery Coordinator
Downtown Auto Group ( DAG )
2022.03 - 2022.10
- Provided Primary customer service relations through positive communication addressing customer concerns, questions and ensuring long-term and accurate usage of vehicle equipment
- Assisted with service write-ups and identified customer’s automotive vehicles for service consultant.
- Inspected vehicles for stains, debris and damage and reported any damage immediately to management, assuring business guidelines are followed.
- Maintained order of vehicle lot as directed and in accordance with dealership display standards
- Performed deliveries of vehicles and parts for business and part department needs
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Facilitated smooth vehicle transfers among departments, ensuring proper documentation and adherence to company procedures.
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
- Improved showroom presentation through strategic vehicle placement that highlighted key features and promoted interest from potential buyers.
- Collaborated with fellow sales team members on shared goals and strategies for achieving dealership-wide success.
- Increased dealership sales by proactively engaging with potential customers.
Technical Support Supervisor
Advantage Communication Inc.
2018.05 - 2021.05
- Provided support to corporate tax firms for setting up remote desktop applications for QuickBooks, Intuit Pro series software and other numerous tax software which include third-party applications that sync with QuickBooks.
- Training the corporate users about the uses and functioning of an RDP to their customers and the benefits of using a remote server when working with Tax Software.
- Determined connectivity issues on the wireless network server/user’s server by using Ping, Traceroute and port 3389 testing software.
- Proficient in utilizing screen connect software to facilitate seamless remote desktop connections,troubleshoot technical issues and, provide efficient IT support.
- Used Salesforce as the ticketing software to track and record customer interactions.
- Continuous support to the Back-End Operations team of any latest updates of the applications supported on the server
- Troubleshooting any issue with the applications installed on the server by working with the vendors of the application if needed
- Maintained client relations by collaborating with cross-functional teams to resolve complex issues resulting in Timely and Satisfactory outcomes.
- Handled an average of 550 cases per month with an approx AHT of 700 seconds while maintaining a CSAT score of 97%.
Mobility Sales
IQOR
2016.09 - 2017.09
- Completed daily cold calling and outreach to build sales pipeline.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
Supervisor
Popoyes
2015.01 - 2017.12
- Oversaw the Daily operations of food service crew resource management, stock ordering, stock check and revenue management for a specific location
- Created a schedule for Part-time employees on a Bi-Weekly basis as per the business needs which resulted in profit and employee satisfaction along with an average sales per month of $60,000
- Maintained restaurant and team efficiency by training them in cross-functional roles to meet any daily demand.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual
- Trained in all aspects of the restaurant as a cook, cashier, and back-end work for the next day's preparation.
Education
Diploma: Mechanical Engineering Technology (Mechanical Design Option) -
Centennial College of Applied Arts And Technology - Scarborough, ON
Toronto, ON04.2017
Skills
- Good people skills.
- Excellent verbal and written communication skills.
- Languages known (English, Hindi, Malayalam, Tamil, Punjabi)
- Team-oriented, strong service orientation, and relationship-building.
- Microsoft PowerPoint, Excel, and Word.
- Ability to work with minimal supervision
- Excellent ability to work in fast-paced environment and great at multi-tasking.
- CRM Software experience.
Certification
OMVIC Certification for Salesman from Georgian College of Ontario.
Driver Abstract
Full G License with clear driving record and 10+ years of driving experience both manual transmission and automatic cars and 18ft - 26ft truck with air brake.
Timeline
Service Vehicle /Service Delivery Coordinator
Downtown Auto Group ( DAG )
2022.03 - 2022.10
Technical Support Supervisor
Advantage Communication Inc.
2018.05 - 2021.05
Mobility Sales
IQOR
2016.09 - 2017.09
Supervisor
Popoyes
2015.01 - 2017.12
Diploma: Mechanical Engineering Technology (Mechanical Design Option) -
Centennial College of Applied Arts And Technology - Scarborough, ON
OMVIC Certification for Salesman from Georgian College of Ontario.
Similar Profiles
Basel OtbaBasel Otba
Portfolio Manager at Downtown Auto Group (DAG) INFINITI DOWNTOWNPortfolio Manager at Downtown Auto Group (DAG) INFINITI DOWNTOWN
Owen PhillipsOwen Phillips
Automotive Service Technician Apprentice at Downtown Auto GroupAutomotive Service Technician Apprentice at Downtown Auto Group
NIKHIL THOMASNIKHIL THOMAS
SERVICE ADVISOR at DAG - DOWNTOWN AUTOGROUPSERVICE ADVISOR at DAG - DOWNTOWN AUTOGROUP