Sanju Sabu
Toronto,Canada
Summary
Result-driven customer service professional with 3+ years of experience in Information Technology Support and Sales. Skilled in understanding customer needs and preferences, tailoring sales ensuring a seamless buying experience. Excellent communication and negotiation skills, with a passion for staying updated on industry trends and new vehicle technologies. Seeking to contribute my expertise and drive to a dynamic sales team while delivering outstanding sales performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Vehicle /Service Delivery Coordinator
Downtown Auto Group ( DAG )
03.2022 - 10.2022
- Provided Primary customer service relations through positive communication addressing customer concerns, questions and ensuring long-term and accurate usage of vehicle equipment
- Assisted with service write-ups and identified customer’s automotive vehicles for service consultant.
- Inspected vehicles for stains, debris and damage and reported any damage immediately to management, assuring business guidelines are followed.
- Maintained order of vehicle lot as directed and in accordance with dealership display standards
- Performed deliveries of vehicles and parts for business and part department needs
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Facilitated smooth vehicle transfers among departments, ensuring proper documentation and adherence to company procedures.
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
- Improved showroom presentation through strategic vehicle placement that highlighted key features and promoted interest from potential buyers.
- Collaborated with fellow sales team members on shared goals and strategies for achieving dealership-wide success.
- Increased dealership sales by proactively engaging with potential customers.
Technical Support Supervisor
Advantage Communication Inc.
05.2018 - 05.2021
- Provided support to corporate tax firms for setting up remote desktop applications for QuickBooks, Intuit Pro series software and other numerous tax software which include third-party applications that sync with QuickBooks.
- Training the corporate users about the uses and functioning of an RDP to their customers and the benefits of using a remote server when working with Tax Software.
- Determined connectivity issues on the wireless network server/user’s server by using Ping, Traceroute and port 3389 testing software.
- Proficient in utilizing screen connect software to facilitate seamless remote desktop connections,troubleshoot technical issues and, provide efficient IT support.
- Used Salesforce as the ticketing software to track and record customer interactions.
- Continuous support to the Back-End Operations team of any latest updates of the applications supported on the server
- Troubleshooting any issue with the applications installed on the server by working with the vendors of the application if needed
- Maintained client relations by collaborating with cross-functional teams to resolve complex issues resulting in Timely and Satisfactory outcomes.
- Handled an average of 550 cases per month with an approx AHT of 700 seconds while maintaining a CSAT score of 97%.
Mobility Sales
IQOR
09.2016 - 09.2017
- Completed daily cold calling and outreach to build sales pipeline.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
Supervisor
Popoyes
01.2015 - 12.2017
- Oversaw the Daily operations of food service crew resource management, stock ordering, stock check and revenue management for a specific location
- Created a schedule for Part-time employees on a Bi-Weekly basis as per the business needs which resulted in profit and employee satisfaction along with an average sales per month of $60,000
- Maintained restaurant and team efficiency by training them in cross-functional roles to meet any daily demand.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual
- Trained in all aspects of the restaurant as a cook, cashier, and back-end work for the next day's preparation.
Education
Diploma: Mechanical Engineering Technology (Mechanical Design Option) -
Centennial College of Applied Arts And Technology - Scarborough, ON
Toronto, ON04.2017
Skills
- Good people skills
- Excellent verbal and written communication skills
- Languages known (English, Hindi, Malayalam, Tamil, Punjabi)
- Team-oriented, strong service orientation, and relationship-building
- Microsoft PowerPoint, Excel, and Word
- Ability to work with minimal supervision
- Excellent ability to work in fast-paced environment and great at multi-tasking
- CRM Software experience
Certification
OMVIC Certification for Salesman from Georgian College of Ontario.
Driver Abstract
Full G License with clear driving record and 10+ years of driving experience both manual transmission and automatic cars and 18ft - 26ft truck with air brake.
Timeline
Service Vehicle /Service Delivery Coordinator
Downtown Auto Group ( DAG )
03.2022 - 10.2022
Technical Support Supervisor
Advantage Communication Inc.
05.2018 - 05.2021
Mobility Sales
IQOR
09.2016 - 09.2017
Supervisor
Popoyes
01.2015 - 12.2017
Diploma: Mechanical Engineering Technology (Mechanical Design Option) -
Centennial College of Applied Arts And Technology - Scarborough, ON
OMVIC Certification for Salesman from Georgian College of Ontario.
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