Pratheese Premanathan
Pickering,Canada
Summary
Results-oriented Service Technician with a strong track record at SynergiesX, specializing in security system installations and network cabling. Successfully enhances customer satisfaction through outstanding communication and advanced technical troubleshooting. Expert in project management, consistently delivering high-quality service while adhering to safety standards. Dedicated to fostering team collaboration and operational excellence in a dynamic environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Administrator
Fix Auto body shop
03.2025 - 09.2025
- Keep TD, Intact, and a few other insurance clients updated on vehicle repairs.
- Update the Enterprise rental vehicle status for client use, based on repairs.
- Keep office documents up to date and organized in folders and on the computer.
- Call and update clients of various insurance companies on vehicle repair status.
- Order painting, repair parts, and inspect upon delivery for any deficiencies.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Created and managed budgets for travel, training, and team-building activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or departments, or took messages as needed.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Maintained customer confidence and protected operations by keeping information confidential.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service Advisor
Downtown Toyota (Downtown Auto Group DAG)
01.2022 - 03.2025
- Write up customer concerns and services on Reynolds.
- Coordinate with parts and technicians to deliver an exceptional service experience.
- Service Cashier, Service Drive-Thru, and Wash Bay Assistant.
- Provide an exceptional service experience.
- Maintain a high customer survey response rate and retention.
- I took special orders in person and over the telephone, generating additional revenue every month.
- Surpassed sales goals through the implementation of successful marketing strategies.
- Greeted customers and professionally addressed their needs.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
Service technician
SynergiesX / Paladin security / Eschelle Consulting
01.2024 - 01.2025
- Install conduits, wire network cables, terminate the ends with rj45, install security cameras, install door contacts, install card reader, install KVM, UPS, install rack system, and follow diagrams of layout
- Worked at Equity bank, Mazda Canada warehouse, Kenora courthouse, Fort Frances courthouse, and running their security system from start to finish
Service Advisor
Pickering Honda
01.2022 - 01.2023
- Guide how to maintain the long life of vehicles based on scheduled Maintenance and recommended repairs, maintain customer retention
- Co-ordinate with technicians/mechanics and suppliers using CDK
- Customer Service Index (CSI) make sure to get a great survey, and give a great experience
- Associate with multiple warranty departments (Tire Dept., In-house Warranty Dept., Symtech, and External Warranty Dept.)
- Service Cashier, Service Drive-Thru valet, and wash bay assistant
Service / Sales Manager
My Mechanic Auto & Tire
01.2019 - 01.2020
- Cashier
- Service Advisor
- Co-ordinate with technicians/mechanics/parts/suppliers
- Maintain full shop supplies & Operations
Assistant Service Manager
Parkway Honda
01.2014 - 01.2018
- Assist Customers in the Service Department
- Co-ordinate with technicians/mechanics
- Co-ordinate with the Parts Department
- Safety Committee
- Service Cashier, Service Shuttle, Service Drive-Thru
- Float between roles as needed for smooth customer integration
Tow Truck Operator
CAA Emergency Recovery
01.2012 - 01.2014
- Open Locked Vehicles, Boosting dead Battery, emergency assistance, vehicle recovery, towing
- Provide Roadside Assistance, Fuel Delivery, Spare Tire Exchange
- Communicate with first responders
Lower technician/Upper technician/Senior Master-Technician (Licensed)
Mr. Lube
01.2010 - 01.2012
- Underhood Inspection, Replace Coolant, Transmission Fluid/ Filter, Fuel Filter
- Store Maintenance
- Receiving and Stocking
- Float between multiple stores
- Maintained/ Repaired All Equipment on Site
Area Manager/Service Advisor/Master-Technician (Licensed)
Active Green & Ross
01.2008 - 01.2010
- Managed Staff
- Build/ Maintain Staff Relation
- Manage Parts and Labour Sales
- Report to the Owner and Perform tasks promptly
- Inspect/Maintain Internal/External Facility Structure
- Promote Safe Working Environment/ WHMIS
- Help Technician/Mechanic with Completing tasks ahead of Schedule
- Repaired/ maintained all Equipment on the Site
Technician, Sales, & Service
MDG Computers
10.1999 - 06.2000
- Company Overview: School Co-op
- Build computers
- Download/ Install programs
- Test Operating Systems
- School Co-op
Education
Cisco Networking Certified - Cyber Security & Ethical Hacking
Cisco
Toronto, ON01.2024
Automotive Technician 310S -
Centennial College
Toronto, ON01.2024
Business Development Management -
University of Toronto, St. George
Toronto, ON01.2007
Jean Vanier Catholic Secondary School -
Jean Vanier C.S.S
Toronto, ON01.2003
Skills
- Digital Marketing Expertise
- Website Design and Development
- Customer Service Excellence
- Customer Loyalty Development
- Expertise in Windows Operating Systems
- Working at Heights
- CPR
- WHMIS
- Safety Committee
- Apple
- Android
- Chrome
- Amazon
- Mobile Technology Proficiency
- Cybersecurity
- Vulnerability Assessment
- Field Technician
- Automotive Technology
- Security system installation
- Network cabling
- Customer communication
- Parts ordering
- Service coordination
- Customer service
- Budget management
- Team leadership
- Technical troubleshooting
- Document organization
- Sales strategies
- Verbal and written communication
- Power tool mastery
- Punctual and reliable
- Service reports
- Documentation and reporting
- OSHA requirements
- Field service management
- Diagnostics expertise
- Quality assurance
Certification
- Cisco Cybersecurity
- Cisco Cyber Threat Management
- Cisco Ethical Hacking/Penetration
- Cisco Engaging Stakeholders for Success
- Worksite Traffic Control
- Worksite WHMIS
- Worksite Health and Safety
- Worksite Working at Heights
- Worksite Mobile Elevating Work Platforms
- CAA Technician
- Mr.Lube Master Upper & Lower Technician
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Timeline
Office Administrator
Fix Auto body shop
03.2025 - 09.2025
Service technician
SynergiesX / Paladin security / Eschelle Consulting
01.2024 - 01.2025
Service Advisor
Downtown Toyota (Downtown Auto Group DAG)
01.2022 - 03.2025
Service Advisor
Pickering Honda
01.2022 - 01.2023
Service / Sales Manager
My Mechanic Auto & Tire
01.2019 - 01.2020
Assistant Service Manager
Parkway Honda
01.2014 - 01.2018
Tow Truck Operator
CAA Emergency Recovery
01.2012 - 01.2014
Lower technician/Upper technician/Senior Master-Technician (Licensed)
Mr. Lube
01.2010 - 01.2012
Area Manager/Service Advisor/Master-Technician (Licensed)
Active Green & Ross
01.2008 - 01.2010
Technician, Sales, & Service
MDG Computers
10.1999 - 06.2000
Cisco Networking Certified - Cyber Security & Ethical Hacking
Cisco
Automotive Technician 310S -
Centennial College
Business Development Management -
University of Toronto, St. George
Jean Vanier Catholic Secondary School -
Jean Vanier C.S.S
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