Basel Otba
Toronto,ON
Summary
High-performing Portfolio Manager with 11 years background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of operations, including all aspects of sales and finance.
Overview
11
11
years of professional experience
Work History
Portfolio Manager
Downtown Auto Group (DAG) INFINITI DOWNTOWN
Toronto, ON
07.2021 - Current
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance.
- Coached sales associates in sales process, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Create and launch new online marketing strategies, resulting in 10% sales increase.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved escalated customer issues and boosted retention rates by 20%
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Showroom Manager
INFINITI OF BRAMPTON (ZANCHIN AUTOMOTIVE GROUP)
Brampton, ON
10.2019 - 07.2021
- Establish department objectives and purse therm through planning,analyzing,controlling and measuring performance.
- Prepare and manage annual operating budget for New Vehicle Department .
- Filing all sales related ICM (Grad/Loyalty/Ambassador) .
- Responsible for sales operations cost, including remuneration plans for staff.
- Comprehend , keep current and comply with laws that affect new vehicle sales.
- Aid in the development of advertising campaigns and other promotion ,and monitor their effectiveness.
- Hire ,train,motivate,guide and evaluate performance of sales staff.
- Direct salespeople in setting their objective on a short and long range basis. Manage activities of department staff, conduct daily and weekly sales training sessions .
- Maintain customer retention by following up with customers by mail and telephone throughout the life of the vehicle .
- Assist with marketing efforts of both new & pre-owned vehicle inventory as well as Dealership.
- Prepare sales report for senior director of the dealership.
- Follow all company and manufacturer policies , directive and procedure .
- Commissioning deals • perform other duties as required by Management
Internet Sales Manager
INFINITI OF BRAMPTON (ZANCHIN AUTOMOTIVE GROUP)
05.2018 - 10.2019
- Perform product marketing and sales using Internet.
- Oversee daily activities of sales team to meet sales objectives.
- Educate sales team on online marketing techniques
- Ensure that all customer inquiries are addressed promptly.
- Analyze sales related issues and provide corrective actions.
- Contact customers, explain product features, negotiate price and complete sales.
- Stay up-to-date on product knowledge and ongoing promotions.
- Develop best practices to improve sales and profitability.
Sales Consultant
INFINITI OF BRAMPTON (ZANCHIN AUTOMOTIVE GROUP )
03.2018 - 10.2019
- Assist customers in finding an appropriate vehicle based on their needs & provide exceptional service.
- Maintain contact with existing customers through meetings, emails and by phone.
- Network and generate a potential customer base for sale of vehicles.
- Exceed sales targets and complete evaluation and market feedback reports.
- Arrange and assist with test drives for vehicles.
- Proffer and demonstrate product details to customers.
- Assist in giving information to customers regarding financing options for vehicles.
- Ensure proper documentation processes and legal transfer of the vehicle to the buyer name.
- Provide necessary after sales support functions for service and maintenance of vehicles.
- Engage in business development.
Customer Service Representative
TD CANADA BANK
Toronto, ON
03.2017 - 10.2017
- Perform customer transactions, and provide quality service to create a positive customer experience .
- Cross-sell and provide referrals to sales advisors to help branch achieve sales and CEI target .
- Consistently exceeding Sales Revenue goal by 200 Sales Revenue (SR)
Team Leader
Jaguar Land Rover (ALFARDAN PREMIER MOTORS )
Doha, Qatar
04.2012 - 12.2016
- Develop buyers by keeping good rapport with previous and new customers, also by suggesting trade-ins, respond to inquiries, recommend sales campaigns and promotions .
- Close sales effectively, complete purchase contracts, explain provisions, offer services, warranties and financing, collect payment and deliver automobile .
Education
DIPLOMA - Blockchain
University of Toronto
Toronto, ON06.2021
Skills
- Category growth
- Margin monitoring
- Social media campaigns
- Training delivery
- Sales tracking
- Strategy development
- Partnership monitoring
- Brand development
Timeline
Portfolio Manager
Downtown Auto Group (DAG) INFINITI DOWNTOWN
07.2021 - Current
Showroom Manager
INFINITI OF BRAMPTON (ZANCHIN AUTOMOTIVE GROUP)
10.2019 - 07.2021
Internet Sales Manager
INFINITI OF BRAMPTON (ZANCHIN AUTOMOTIVE GROUP)
05.2018 - 10.2019
Sales Consultant
INFINITI OF BRAMPTON (ZANCHIN AUTOMOTIVE GROUP )
03.2018 - 10.2019
Customer Service Representative
TD CANADA BANK
03.2017 - 10.2017
Team Leader
Jaguar Land Rover (ALFARDAN PREMIER MOTORS )
04.2012 - 12.2016
DIPLOMA - Blockchain
University of Toronto
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