SANJANA IAILUM
Vancouver,BC
Summary
To leverage my extensive experience in production, technical support, and operations management, along with my MBA education, to effectively contribute to the growth and success of the organization. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Worker
Purdy’s Chocolatier
01.2023 - Current
- Developed and maintained accurate production data in WMS & Infor
- Ensured proper labeling, packaging, and presentation of final products to meet company standards
- Completed required paperwork and documentation for each production batch
- Coordinated with production teams to meet daily and weekly production targets
- Participated in GMP & SQF training sessions.
Technical Support Executive
Diebold Nixdorf Private Limited
05.2020 - 06.2022
- Provided first-line technical support for Shell gas stations in the UK and South Africa
- Logged and updated information in Oracle CRM system, maintaining data accuracy
- Troubleshot hardware/software issues and utilized remote desktop tools (SCCM)
- Coordinated with 2nd line support and third parties for issue resolution
- Provided technical network support for WAN and LAN
- Supported Blue Yonder Red Prairie application for supply chain management.
Technical Support Executive
Veritas Soft Solutions Private Limited
05.2018 - 04.2020
- Delivered first-line technical support for business personnel
- Troubleshot Windows OS, hardware, mobility, and software issues
- Managed user tickets using ServiceNow
- Coordinated onboarding and offboarding processes with HR.
Service Support Representative
Unisys Private Limited
08.2016 - 04.2018
- Provided technical support for 711 retail stores in the US and Canada
- Identified and resolved issues on NEC equipment
- Assisted technicians onsite with the installation of new equipment
- Audited and followed up on tickets, providing floor support to new associates.
Education
MBA - Business Analytics
University Canada West
Vancouver, Canada2024
Bachelor of Commerce - Computers
St. Joseph's Degree & PG College
Hyderabad, India2016
High School Diploma -
St. George’s Girls Grammar High School
Hyderabad,India2013
Skills
- Production planning
- Inventory management and control
- Data analysis and reporting
- ERP systems (Infor, Oracle CRM, ServiceNow)
- Microsoft Excel and Power BI
- Proficient in Microsoft Excel, Power BI, Syteline (ERP), WMS
- Strong knowledge of GMPs in a food environment
- Ability to work flexible shift times
- Product packing
- Safety Management
- Quality assurance standards
Accomplishments
· Awarded as Project Star for Shell Team in the annual awards for Year-2021 in DN
· Exceptional Contribution Star for month – July, August 2020 & February 2021 in DN
· Best Performer for First Quarter 2021 from Shell Team in DN
· Star of the month for NEC Team in Unisys
Certification
Working towards APICS Certified Supply Chain Professional (CSCP) certification.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Production Worker
Purdy’s Chocolatier
01.2023 - Current
Technical Support Executive
Diebold Nixdorf Private Limited
05.2020 - 06.2022
Technical Support Executive
Veritas Soft Solutions Private Limited
05.2018 - 04.2020
Service Support Representative
Unisys Private Limited
08.2016 - 04.2018
MBA - Business Analytics
University Canada West
Bachelor of Commerce - Computers
St. Joseph's Degree & PG College
High School Diploma -
St. George’s Girls Grammar High School
Similar Profiles
Ryan BainsRyan Bains
Senior Customer Support Representative at PURDY’S CHOCOLATIERSenior Customer Support Representative at PURDY’S CHOCOLATIER
Ken LedoKen Ledo
Business Devoloper at Legendary ChocolatierBusiness Devoloper at Legendary Chocolatier
Jacob LeatherlandJacob Leatherland
Chocolate Connoisseur (Keyholder) at Purdy's ChocolatierChocolate Connoisseur (Keyholder) at Purdy's Chocolatier