Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacob Leatherland

Sherwood Park

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chocolate Connoisseur (Keyholder)

Purdy's Chocolatier
03.2023 - Current
  • Worked in a keyholder position at both the Sherwood Park and West Edmonton Mall locations during several peak seasons.
  • Provided customer service through use of extensive product knowledge, as well as a proper understanding of food allergens and risks.
  • Submitted product order forms as well as received shipments for the store, ensuring product was stored in a safe and organized manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Cashier, Customer Experience Associate

Walmart
07.2018 - 04.2022
  • Initially started as a cashier, where duties included processing customer transactions through P.O.S system, restocking items, as well as providing customer service throughout the store.
  • Worked several summers full-time in the garden center, where duties were extended to overseeing area and ensuring plants are cared for.
  • Moved into a customer experience associate position, where duties included overseeing the electronics department, as well as completing Photo Lab orders and taking passport photos for customers.
  • Assisted in other departments as required, including receiving and produce.

Education

High School Diploma -

Archbishop Jordan High
Sherwood Park, AB
06.2018

Skills

  • Strong verbal communication skills
  • Staff training
  • Strong math skills
  • Effective at problem solving
  • Fast learner, able to adapt to new situations
  • Effective at delegating tasks

Certification

SafeCheck Food Safety Course, 02/01/24

Languages

French
Limited Working

Timeline

Chocolate Connoisseur (Keyholder)

Purdy's Chocolatier
03.2023 - Current

Cashier, Customer Experience Associate

Walmart
07.2018 - 04.2022

High School Diploma -

Archbishop Jordan High

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Jacob Leatherland