Ryan Bains
Surrey,BC
Summary
Service-oriented Customer Support Representative with 12+ years of experience in contact center operations talking to customers over the phone, e-mail, online chat, or social media to resolve a broad range of concerns. Offers strong computer skills in Word, Excel, and web-based applications and delivers exceptional communication with keen attention to detail. Multitask and think critically and analytically to solve problems and produce satisfied customers.
Overview
12
12
years of professional experience
Work History
Senior Customer Support Representative
PURDY’S CHOCOLATIER
01.2023 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Customer Service (Escalations and Retention)
STYLE HOMEZ INC
06.2015 - 10.2022
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sr. Sales Executive
INTERGLOBE TECHNOLOGIES PVT LTD (IGT)
04.2013 - 06.2015
- Worked for Expedia.com & Hotels.com Australia and New Zealand Market
- Inbound Customer Service for Asia Pacific
- Managing International packages
- Flights and Hotel booking Escalations.
- Achievements within the company: (Promoted): Quality Analyst (Post Sale Quality Check)
- Customer-effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions, and overcame objections.
Sales Executive
TAJ INDIA TOURS & TRAVEL
12.2011 - 03.2013
- Business Acquisition (B2B / B2C) Sales
- Targeting Corporate clients and Govt. sector clients
- Inbound and Outbound calls
- Customer Service (Post Sales)
- Visa Assistance
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
MBA - Marketing And Sales
Indian Institute of Planning And Management
Delhi, India08.2013
BBA - Business Management
Guru Gobind Singh Indraprastha University
Delhi, India08.2010
Skills
- Problem Solving
- Organizational Skills
- Training and Mentoring
- Resourcefulness
- Customer Relationship Management
- Sales Support
- Quality Assurance
- Project Management
- Time Management
- Social Media Management
- Market Research
- CRM Management
- Competitor Analysis
- Strategic Planning
- SEO Optimization
- Increasing Sales
- Opportunity Identification
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Traveling, Listening Music, Vlogging, and watching Movies
Hobbies
Timeline
Senior Customer Support Representative
PURDY’S CHOCOLATIER
01.2023 - Current
Customer Service (Escalations and Retention)
STYLE HOMEZ INC
06.2015 - 10.2022
Sr. Sales Executive
INTERGLOBE TECHNOLOGIES PVT LTD (IGT)
04.2013 - 06.2015
Sales Executive
TAJ INDIA TOURS & TRAVEL
12.2011 - 03.2013
MBA - Marketing And Sales
Indian Institute of Planning And Management
BBA - Business Management
Guru Gobind Singh Indraprastha University
Similar Profiles
SANJANA IAILUMSANJANA IAILUM
Production Worker at Purdy’s ChocolatierProduction Worker at Purdy’s Chocolatier
Ken LedoKen Ledo
Business Devoloper at Legendary ChocolatierBusiness Devoloper at Legendary Chocolatier
Jacob LeatherlandJacob Leatherland
Chocolate Connoisseur (Keyholder) at Purdy's ChocolatierChocolate Connoisseur (Keyholder) at Purdy's Chocolatier