Sandeep Duggal
Victoria,BC
Summary
A dedicated and effective professional with a background in Corrections and Human Resources, meeting the educational and professional requirements of the role. I have extensive experience in managing various responsibilities within the corrections environment, including conflict management, diversity and inclusion, communication, monitoring and controls, and risk management.
My experience as a Correctional Officer has equipped me with strong skills in conflict resolution, behavioral assessment, and team communication. I am skilled at working collaboratively and establishing relationships with stakeholders at all levels. I am a creative thinker, problem solver, and decision-maker who gets things done.
Overview
8
8
years of professional experience
Work History
Human Resource Planner Equity, Diversity, Inclusion and Anti-Racism Team(EDIA), Human Resource Branch
Ministry of Children and Family Development
05.2023 - Current
- Supporting Human Resource Branch with their organizational development mandate by developing and delivering various equity, diversity and cultural safety courses, for example,
developed and delivered courses such as Unconscious Bias, Racism and Anti-Racism courses to ministry employees. - Developed and managed multiple Human Resources projects from initiation to closure, for example drafting project notes for re-launching anti-racism program, drafting project charter for re-vamping webpage project, etc.
- Providing advice and recommendation to directors, senior managers and managers such as drafting communications plan and providing recommendations on how to promote EDIA programs in ministry with 4000+ employees.
- Providing project management support team using scrum methodology, such as running daily scrums, bi-weekly sprint meetings, and providing status updates to senior managers and directors.
- Championed a culture of continuous improvement in resource planning processes by gathering feedback from employees and implementing changes based on their suggestions.
, Assistant Deputy Minister Office(Moved to Post Secondary Education From Jobs, Economic Recovery and Innovation With My ADM as Part of Re-org)
Ministry of Post Secondary Education and Future Skills
12.2022 - 05.2023
- Provided advice and recommendation to Assistant Deputy Minister on upcoming recruitment requests from executive director for example meeting with executive director week in advance for any upcoming request and preparing a rational on why they need the position to be filled
- Supported different branches in the division with full cycle of recruitment, for example, running full cycle of recruitment on behalf of the reporting supervisor
- Met with deputy minister’s office, executive directors, and directors and discussing touchpoints on any upcoming cabinet submissions, briefing notes requested by minister’s office, etc
- Coordinated all the FOI requests from the FOI team to the Delegated authority head for sign-off.
Executive Coordinator, Assistant Deputy Minister Office
Ministry of Jobs, Economic Recovery and Innovation
06.2022 - 12.2022
- Supported different branches in the division, for example, assisted the Strategic Human Resource Branch with recruiting candidates for various positions in the ministry, coordinating meetings for diversity and inclusion consultation with the senior executives, and drafting briefing documents for senior executives in the ministry.
- Provided project management support to the ESG Center of Excellence team using scrum methodology, such as running daily scrums, bi-weekly sprint meetings, and providing status
updates to senior executives. - Drafted monthly Deputy Minister (DM) messages, including reaching out to different divisions in the ministry to ask for updates to include in the monthly DM message.
- Lead Coordinator for the annual PECSF events and providing event support for all the PECSF events in the ministry, for example, drafting communications regarding upcoming events, and organizing and planning events.
- Coordinated all the FOI requests from the FOI team to the Delegated authority head for sign-off.
- Served as a liaison between executives and employees, facilitating open lines of communication throughout the organization.
Project Coordinator, Government Records Service
Ministry of Citizens Services
10.2021 - 06.2022
- Led and facilitated bi-weekly engagement sessions with the senior managers and monthly employee engagement sessions with the full team, including focusing on branches in-progress and upcoming projects, goals and objectives, and employee recognition, which resulted in better team collaboration
- Developed and Managed Power BI dashboard project for the Government Records Service project for example drafted project timelines and tasks, developing communications plan and step by step knowledge transfer document to retain all the information
- Extracted and cleaned data from the records software and database such as EDRMS and ARIS, then exported the data to Power BI to better represent the data to stakeholders
- Developed and managed all project management documents, including client requests, project plans, project charter and scope and objectives for EDRMS Implementations in multiple branches and divisions within the BC Public Service
- Developed and managed the EDRMS intake form; for example, used common hosted forms to create the intake form and used the EDRMS Excel tracker to track all the clients.
Correctional Officer
BC Corrections
01.2021 - 10.2021
- Resolved conflict between inmates, controlled hostile and aggressive behaviour by using communication skills, de-escalation skills such asking all the parties involved mixture of open ended and close ended questions, and having informal one on one with the individuals involved in the conflict.
- Monitor conduct of inmates in housing unit, work and recreational activities, according to the correctional regulation act, standard operating procedure and adult custody policy to prevent escape or inmate violence's.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the facility regularly.
- Trained and instructed inmates in variety of work such as showing them the correct use of work equipment's and providing them with performance feedback to enhance their skills and develop meaningful work habits within the center and/or when released back in the community.
- Communicated security information, work performed by inmate, inmate disturbances, and unusual occurrences to senior managers, supervisors, and teammates both orally in writing, including making entries in the shift's information log.
- Providing accountability and wellness reports of inmates to supervisors and managers at scheduled institutional time count time along with daily activity reports.
- Appraising behavioural situations that are potentially dangerous, taking preventive measures and
administering safety regulations as required, reporting situations to a supervisor and managers - Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Internal Communications Coordinator, Strategic Human Resource Branch
Economy Sector (Ministry of Municipal Affairs and Housing, Labour, Jobs, Economic Development and Competitiveness and Tourism, Arts and Culture)
05.2020 - 01.2021
- Assisted with the development and coordination of HR and Internal Communications projects, and related guidelines to help align the workforce with the strategic goals of the Ministry
- Developed and managed project documents related to the ministry specific employee engagement recognition program, such as communications plan, project timelines, project plan, and end of project survey
- Developed, extracted and presented survey results (E.g., simple survey) for ministry programs to the executives, and senior managers such as survey results related to ministry specific awards program, words matter workshop, and mindfulness meditation workshops
- Developed and delivered ministry-specific courses and presentations in-person and virtually such as Words Matter(inclusive language) workshop
- Conducted qualitative and quantitative data analysis by extracting intranet reports from CMS lite (website management tool) and presenting the reports to the executives
- Provided project coordination support to the internal communication and Strategic Human Resource team, such as assisting and developing projects related to ministry’s three-year strategic plan
- Planned virtual awards ceremony for the ministry employees by collaborating with the ministry recognition committee, and mission and events team
- Collaborated with health and safety team, and developing project-specific communication plans and materials; including creating communications plan for back to work re-entry video, scripting the video, editing the video using adobe premiere pro
- Developed and launched ministry specific diversity and inclusion video by collaborating with public service agency’s videography team, developing script, coordinating schedules of volunteers, and location
- Developed and edited a variety of communication materials such as communications plan, web content, articles, speaking notes, briefing notes, and presentations
- Developed and posted information on the intranet that complies with existing policies and procedures of the government, and the ministry such as following standard of conducts, GBA+ guidelines, human resource policies, and human rights code
- Posted ministry specific content for all four ministries (JEDC, LBR, MAH, and TAC) on the intranet by using CMS Lite(website management tool).
Sales Associate
The Source (Bell) Electronics
06.2016 - 01.2021
- Promoted and sold Bell and Virgin Mobile services such as cell phone contracts.
- Consistently exceeded monthly sales targets by 20%, leveraging effective sales strategies and extensive product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Co-op, Strategic Human Resource
Ministry of Jobs, Economic Development and Competitiveness
01.2020 - 04.2020
- Provided project administration support to the internal communication and Strategic Human Resource team, such as assisting and developing projects related to ministry’s three-year strategic plan, such as diversity and inclusion related training, and work environment survey
- Collaborated with recognition committee and developing content for the ministry-specific awards program (above and beyond recognition program), including creating a nomination rating scale, nomination guide using adobe acrobat pro, and content for the ministry recognition intranet page
- Conducted qualitative and quantitative data analysis by extracting reports from HR analytics, PeopleSoft, and interpreted data results for Work Environment Survey and workforce planning using Excel and Word
- Developed and delivered ministry-specific courses and presentations in-person and virtually including Words Matter (inclusive language) and Inclusive hiring practices using PowerPoint, and informed employees on current policies and legislations such as public service act, article 33 from BCGEU collective agreement, human rights code, and purpose of merit base hiring
- Worked with other ministry employees and project managers to manage ministry-wide initiatives and events related to Strategic Human Resources and Communication branch, including developing communications plan for the ministry-wide diversity and inclusion video
- Provided administrative support to the senior strategic human resource managers, including scheduling meetings and events, assembling workshop materials, keeping track of SHR mail box and maintaining confidential records and information.
Co-op, Strategic Human Resource Analyst
Ministry of Citizens’ Services
09.2019 - 12.2019
- Assisted with the development and administration of HR projects, and related guidelines to help align the workforce with the strategic goals of the Ministry
- Developed and delivered ministry-specific diversity and inclusion projects as part of the ministry’s Diversity & Inclusion Strategic Framework: A Three-Year Roadmap (a corporate initiative), including an inclusive language workshop, a Cultural Spotlight series, a territorial acknowledgement resource and support page for ministry employees across the province, and an accessibility resource and support program for ministry employees and leaders
- Developed training material for hiring managers for improved consistency in the application of merit-based hiring and diversity principles; Researched and analyzed a wide range of workforce best practices, jurisdictional scans and competencies while ensuring relevancy, integrity and accuracy of data
- Developed presentation materials (eg
- PowerPoint) to meaningfully convey research findings and recommendations
- Reviewed training and events feedback and prepare summary and close-out reports including lessons learned, and propose improvements for future events
- Developed internal marketing and communications strategies and materials and briefing notes to support ministry employee engagement related initiatives and events
- Assisted in conducting qualitative and quantitative data analysis (eg
- In PeopleSoft and HR Analytics) and analyse and interpret data results (eg
- In Excel).
Education
Bachelor of Business Administration - Human Resources Management and Leadership
Camosun College
Victoria, BC12.2020
Diploma in Business Administration - Human Resources Management and Leadership
Camosun College
Victoria, BC01.2018
Diploma in Marketing Option - Marketing
Camosun College
Victoria, BC01.2017
Business Administration Certificate - Buisness
Camosun College
Victoria, BC12.2015
High School Diploma -
Spectrum Community School
Victoria, BC06.2011
Skills
- Ability to de-escalate tense situations and resolve conflicts between inmates or between inmates and staff
- Proficient in administrative and clerical responsibilities, current office correspondence, computer skills, time management, prioritization, and organization
- Extensive experience working independently and as a team Respect the fundamentals of team work, but also take value in working independently
- Able to build rapport and communicate masterfully with all levels of colleagues
- Proficient in Microsoft Office suite
- Valid Class 5 License
- Valid First Aid and CPR/AED Level C certificate
References
References provided upon request
Skillsandcertificates
- Valid Class 5 License
- Proficient in administrative and clerical responsibilities, current office correspondence, computer skills, time management, prioritization, and organization.
- Extensive experience working independently and as a team. Respect the fundamentals of teamwork, but also take value in working independently.
- Experienced in planning, developing, coordinating, and marketing events, presentations, activities, and industry programs.
- Able to build rapport and communicate masterfully with all levels of colleagues.
- Proficient in Microsoft Office suite.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Human Resource Planner Equity, Diversity, Inclusion and Anti-Racism Team(EDIA), Human Resource Branch
Ministry of Children and Family Development
05.2023 - Current
, Assistant Deputy Minister Office(Moved to Post Secondary Education From Jobs, Economic Recovery and Innovation With My ADM as Part of Re-org)
Ministry of Post Secondary Education and Future Skills
12.2022 - 05.2023
Executive Coordinator, Assistant Deputy Minister Office
Ministry of Jobs, Economic Recovery and Innovation
06.2022 - 12.2022
Project Coordinator, Government Records Service
Ministry of Citizens Services
10.2021 - 06.2022
Correctional Officer
BC Corrections
01.2021 - 10.2021
Internal Communications Coordinator, Strategic Human Resource Branch
Economy Sector (Ministry of Municipal Affairs and Housing, Labour, Jobs, Economic Development and Competitiveness and Tourism, Arts and Culture)
05.2020 - 01.2021
Co-op, Strategic Human Resource
Ministry of Jobs, Economic Development and Competitiveness
01.2020 - 04.2020
Co-op, Strategic Human Resource Analyst
Ministry of Citizens’ Services
09.2019 - 12.2019
Sales Associate
The Source (Bell) Electronics
06.2016 - 01.2021
Bachelor of Business Administration - Human Resources Management and Leadership
Camosun College
Diploma in Business Administration - Human Resources Management and Leadership
Camosun College
Diploma in Marketing Option - Marketing
Camosun College
Business Administration Certificate - Buisness
Camosun College
High School Diploma -
Spectrum Community School
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