Customer Care Executive
Office Devices Limited
Ikeja , Lagos, Nigeria
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Gathered customer feedback and reported it to management for further action.
- Resolved billing issues and disputes through effective problem solving techniques.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Communicated new products and services information to existing customers via email campaigns.
- Tracked customer order statuses using various systems including CRM software.
- Generated weekly performance metrics such as average response times and call resolution rates.
- Recorded details of all inquiries, complaints and comments.
- Analyzed business performance data and forecasted business results for upper management.
