AKHIL SHARMA
Cambridge,ON
Overview
2
2
years of professional experience
Work History
Customer Care Executive
Teleperformance
07.2023 - 12.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
Medical Representative
The Himalaya Drug
06.2022 - 07.2023
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Improved product knowledge for team members through regular training sessions and workshops.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Participated in industry conferences and events, showcasing company products to a wider audience of potential clients.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
Education
High School Diploma -
SRI SAI POLYTECHNIC COLLEGE
04.2022
Skills
- Call Center Operations
- Customer Response
- Performance Improvement
- Documentation and Reporting
- Excellent Problem-Solving Abilities
- Customer Support
- Protocol Development
- Persuasive Attitude
- Complaint Handling
- Escalation Management
- Well-Organized
- Data Entry
- Staff Training
- Payment Processing
- Procedure Optimization
- Operations Management
- Expense Tracking
- Marketing
- Contract Management
- Policy Implementation
- Workforce Management
- Performance Management
- Strategic Planning
- Staff Development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Care Executive
Teleperformance
07.2023 - 12.2023
Medical Representative
The Himalaya Drug
06.2022 - 07.2023
High School Diploma -
SRI SAI POLYTECHNIC COLLEGE