Overview
Work History
Education
Skills
Languages
Timeline
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AKHIL SHARMA

Cambridge,ON

Overview

2
2
years of professional experience

Work History

Customer Care Executive

Teleperformance
07.2023 - 12.2023
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Increased repeat business, fostering strong relationships with clients through exceptional service delivery.

Medical Representative

The Himalaya Drug
06.2022 - 07.2023
  • Increased patient engagement by developing personalized medical presentations and informative materials.
  • Improved product knowledge for team members through regular training sessions and workshops.
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
  • Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
  • Participated in industry conferences and events, showcasing company products to a wider audience of potential clients.
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.

Education

High School Diploma -

SRI SAI POLYTECHNIC COLLEGE
04.2022

Skills

  • Call Center Operations
  • Customer Response
  • Performance Improvement
  • Documentation and Reporting
  • Excellent Problem-Solving Abilities
  • Customer Support
  • Protocol Development
  • Persuasive Attitude
  • Complaint Handling
  • Escalation Management
  • Well-Organized
  • Data Entry
  • Staff Training
  • Payment Processing
  • Procedure Optimization
  • Operations Management
  • Expense Tracking
  • Marketing
  • Contract Management
  • Policy Implementation
  • Workforce Management
  • Performance Management
  • Strategic Planning
  • Staff Development

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Care Executive

Teleperformance
07.2023 - 12.2023

Medical Representative

The Himalaya Drug
06.2022 - 07.2023

High School Diploma -

SRI SAI POLYTECHNIC COLLEGE

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AKHIL SHARMA