Summary
Overview
Work History
Education
Skills
Certification
Availability
Languages
Timeline
Generic

SHUBHAM PRABHAKAR

Brampton,ON

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about sales, customer services, continuous learning and professional development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Executive

Teleperformance International (Supervisor: Shivani Mehar +918528843516)
12.2021 - 07.2022
  • Followed up on customer interactions, ensuring complete satisfaction with resolutions.
  • Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Addressed customer questions and concerns regarding products and services.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.

Cashier

Burrito Boyz ( Raj Shah (Manager 4379921508)
Brampton, Ontario
11.2024 - Current
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer questions and provided store information.
  • Answered phone calls to assist customers with questions and orders.

Trainee

Air India Services Ltd.
02.2019 - 06.2021
  • Scrutiny of paperwork.
  • Preparing work packages.
  • Works on MS Office.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Provided support to existing staff on various tasks and duties.
  • Maintained positive working relationship with fellow staff and management.

Education

STRATEGIC PROJECT MANAGEMENT (POST GRADUATION) - Managing business, Operation, Project, teamwork, customers, stakeholders.

Saint Clair College
05-2024

BACHELOR OF TECHNOLOGY - ENGINEERING

GNA University
India
07-2019

Skills

  • Attention to details
  • Sales
  • Documentation and Record-Keeping
  • Decision-Making and Problem-Solving
  • Adaptability
  • Call center procedures
  • Customer relationship management (CRM)
  • MS Office
  • Call center operations
  • Lead generation

Certification

  • Teleperformance International (Customer Care Executive)
  • Udemy: Introduction to Financial Products and Services.
  • Elite Certification in Technical English, NPTEL (Govt. of India)
  • Air India Engineering Service

Availability

Full Time

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Cashier

Burrito Boyz ( Raj Shah (Manager 4379921508)
11.2024 - Current

Customer Care Executive

Teleperformance International (Supervisor: Shivani Mehar +918528843516)
12.2021 - 07.2022

Trainee

Air India Services Ltd.
02.2019 - 06.2021

STRATEGIC PROJECT MANAGEMENT (POST GRADUATION) - Managing business, Operation, Project, teamwork, customers, stakeholders.

Saint Clair College

BACHELOR OF TECHNOLOGY - ENGINEERING

GNA University

Similar Profiles

CREATE PROFILE
SHUBHAM PRABHAKAR