Harim Agbo

• Call center agent that used sales techniques daily to convert people to speak with life insurance advisors

• Had monthly meetings with my manager to help me succeed and constantly showed improvement from month to month with her guidance

• Highly intelligent, persistent, and adaptable employee that was reliable and listened to people to create great conversations

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Created successful strategies to develop and expand customer sales.
• Developed targeted lists and new business opportunities, accelerating sales process to achieve results.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Assisted customers with in-store and online inquires for products, services and other merchandise while supporting colleagues in a variety of ways to bolster the customer's shopping experience
• Assisted an average of 45 customers per day with general inquires
• Consistent leader in merchandise revenue on a month to month basis
• Recognized as one of the top sales associate in 2021 for overachieving yearly target
• Maintained engaging product displays to improve the customer experience
• Stocked and replenished on-floor merchandise while cross-referencing location inventory levels

• Advised customers to select products to suit their respective needs
• Highlighted the benefits of select products to increase revenue and drive profitability
• Transformed an underachieving retail location into one of the top performing locations in the region within a year
• Exceeded monthly sales quota by an average of 135%, consistently ranked as top performer
• Recommended alternative product placement which increased sales by an average of 33% over six months
• Helped train new employees on sales processes and techniques

• Identified and grew business opportunities with new and existing customers via up-selling training services
• Provided customer support to solve issues related to billing, membership or the club location itself
• Managed a portfolio of over 67 clients, assisting with fitness and nutrition recommendations to help achieve goals
• Maintained a safe training environment by strictly enforcing club policies to ensure an enjoyable customer experience

• Loaded outbound freight transportation with newly arrived shipments and inventory
• Maintained an accurate docking schedule to ensure no interruptions to logistical services or planning
• Worked with management to develop alternative methods of time allocation to increase the reliability of services provided to clients