Reeneisha Wynter
Intern
Mississauga
Summary
Customer Service Associate with over 2 years of experience excelling in high-volume environments, leveraging strong problem-solving and communication skills to enhance client satisfaction and loyalty. Proficient in collaboration and conflict resolution, contributing to a harmonious team dynamic and improved service delivery. Committed to continuous learning to achieve measurable improvements in customer engagement and operational efficiency. I am organized and hardworking with experience supporting planning and implementation of events. Equipped with a willingness to learn, and excellent communication skills. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
2
2
Certifications
1
1
Language
Work History
Travel Event Assistant (Voluntary - Summer)
Pauline Vassell
2023 - Current
- Organized facilities preparation, refreshments, and entertainment for gatherings with as many as 40 guests.
- Assisted in hosting a cross-country bus trip, ensuring all guests were comfortable and entertained.
- Designed and distributed promotional posters to boost attendance, and ensured smooth execution and high customer satisfaction.
- Ensured smooth execution and high customer satisfaction.
- I welcomed guests to events and oversaw proper seating.
Janitorial Cleaner
Private Service
05.2025 - 08.2025
- Used time management and efficient cleaning methods to meet daily deadlines.
- Handled equipment, chemicals, and materials properly and with caution for 3 locations per evening.
- Projected friendly and positive image in interaction with clients and built trusting and supportive relationships with other team members.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Service Associate
Alorica
09.2023 - 05.2024
- Resolve customer issues, enhance teamwork, and improve satisfaction in a dynamic setting.
- Collaborate effectively to address conflicts, boosting team efficiency and client happiness.
- Develop conflict resolution strategies, fostering a harmonious, and productive environment.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of 50 - 70 customers per day with a positive attitude and focus on customer satisfaction.
Customer Experience Representative
VXI
01.2023 - 04.2023
- Resolved customer queries, enhancing satisfaction, and efficiency.
- Improved multitasking, boosting productivity in fast-paced settings.
- Developed time management, reducing response times significantly.
- Actively engaged in training sessions, applying new skills to assist customers effectively, and contribute to team goals.
Customer Service Associate
Alorica
07.2022 - 01.2023
- Managed time effectively to exceed customer service goals.
- Utilized strong problem-solving skills to address customer issues, achieving measurable improvements in resolution time and client feedback.
- Fostered a positive team environment by actively engaging with colleagues, leading to enhanced communication and teamwork.
- Maintained punctuality and a strong work ethic, contributing to a reliable and efficient customer service experience.
Education
Honor's Bachelor of Commerce - Business Technology Management
Seneca Polytechnic
Toronto, ON09.2025
Skills
- Leadership & Collaboration
- Use of Microsoft Office, Zoom, Webex, Microsoft Teams, Google Docs & Google Sheets
- Problem Solving and Critical Thinking
- Project Management Conflict Resolution & Customer Service
- Public Speaking & Emceeing
- Event Planning & Promotion
- Organizational & Time Management
Certification
Smart Serve Certification | Smart Serve
Interests
Passionate Reader, Creative Video Editor, Dedicated Researcher, Engaging Entertainer
Additional information
- Leadership Experience | Seneca F1 Society Club
- President (2024): Planning and Leading club meetings and organising club activities.
- Planning Experience | Seneca Music Club
- Events Planning and Logistics Core Member (2024): Planning and coordinating club meetings and organising club activities.
Timeline
Janitorial Cleaner
Private Service
05.2025 - 08.2025
Customer Service Associate
Alorica
09.2023 - 05.2024
Customer Experience Representative
VXI
01.2023 - 04.2023
Customer Service Associate
Alorica
07.2022 - 01.2023
Travel Event Assistant (Voluntary - Summer)
Pauline Vassell
2023 - Current
Honor's Bachelor of Commerce - Business Technology Management
Seneca Polytechnic
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