Samir Mouhcine
Calgary,Alberta
Summary
Hardworking team leader offering many years of food service experience. Dedicated to food safety and top-notch customer service.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
Pacini Restaurant Blackfoot
Calgary, Alberta
04.2023 - Current
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
Food Service Supervisor
Wendy's Restaurant
Calgary, Alberta
08.2021 - 03.2023
- Supervise and co-ordinate staff
- Prepare and submit weekly reports
- Resolve customers complaints and supply shortages
- Maintained specified inventory, order supplies
- Ensure food service and quality control
Food Service Supervisor
Boston Pizza
06.2019 - 10.2020
- Supervise and co-ordinate staff
- Prepare and submit weekly reports
- Resolve customers complaints and supply shortages
- Maintained specified inventory, order supplies
- Ensure food service and quality control
Food Service Supervisor
Dairy Queen Restaurant
06.2018 - 05.2019
- Supervise and co-ordinate staff
- Prepare and submit weekly reports
- Resolve customers complaints and supply shortages
- Maintained specified inventory, order supplies
- Ensure food service and quality control
Food service supervisor
Monaco Stars and Bars
Abu Dhabi
12.2016 - 01.2018
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
- Prepare and submit weekly reports
- Maintain labor and food cost
Food service supervisor
Aquarium Restaurant
Abu Dhabi
11.2014 - 11.2016
- Supervises work area, equipment cleaning and maintenance
- Develop policies and procedures for operation of service
- Order food and non-food supplies
- Check deliveries and maintain inventory records
Food service supervisor
Ornina lounge
Abu Dhabi
01.2013 - 11.2014
- Estimate and order ingredients and supplies for meal preparation
- Establish methods to meet work schedule
- Maintain record of stock, repairs, sales and wastage
- Organize work flow and ensure that employees understand their duties
Food service supervisor
Hotel Royale Mansour
06.2010 - 12.2012
- Participate in development of sanitation security and safety standers
- Develop policies and procedures for operation of service
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
Education
Technician in Textile -
Institute of Technologies Marrakech
07-2006
Some College (No Degree) - modern literature
Secondary School Diploma
06-2000
Skills
- Portioning
- Kitchen staff coordination
- Quality assurance policies
- Cooking techniques
- Promotions management
- Point of sale systems
Hobbies and Interests
- Cooking
- Reading
- Climbing
- Swimming
References
References available upon request.
Languages
Arabic
Professional
French
Professional
English
Professional
Germany
Elementary
Timeline
Food Service Supervisor
Pacini Restaurant Blackfoot
04.2023 - Current
Food Service Supervisor
Wendy's Restaurant
08.2021 - 03.2023
Food Service Supervisor
Boston Pizza
06.2019 - 10.2020
Food Service Supervisor
Dairy Queen Restaurant
06.2018 - 05.2019
Food service supervisor
Monaco Stars and Bars
12.2016 - 01.2018
Food service supervisor
Aquarium Restaurant
11.2014 - 11.2016
Food service supervisor
Ornina lounge
01.2013 - 11.2014
Food service supervisor
Hotel Royale Mansour
06.2010 - 12.2012
Technician in Textile -
Institute of Technologies Marrakech
Some College (No Degree) - modern literature
Secondary School Diploma