Jordan Galang
Creston
Summary
Proven leader in the food service industry, adept at staff leadership and inventory management, with a track record of enhancing team performance and customer satisfaction at Dairy Queen Grill & Chill. Skilled in food safety compliance and staff supervision, consistently delivering results by implementing effective training and operational improvements. History of improving food service team training, performance and satisfaction. Well-versed in assigning tasks, monitoring service, and implementing plans to correct problems. Competent in batch cooking for large facilities.
Overview
12
12
years of professional experience
Work History
Food Service Supervisor
Dairy Queen Grill & Chill
01.2023 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
Shift Supervisor
Starbucks
10.2019 - 12.2022
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
Barista
Life With Cacao, Food and Entertainment Co.
05.2017 - 05.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Lead Barista
Dr. Cafë Coffee
06.2012 - 07.2014
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Bachelor in Science - Hotel And Restaurant Management
Laguna State Polytechnic University
San Pablo City, Laguna Philippines04.2010
Skills
- Staff Leadership
- Kitchen staff coordination
- Portioning
- Menu Planning
- Food Safety Compliance
- Hygiene practices
- Employee Scheduling
- Staff Supervision
- Schedule Management
- Allergy awareness
- Inventory Management
Languages
English
Professional Working
Timeline
Food Service Supervisor
Dairy Queen Grill & Chill
01.2023 - Current
Shift Supervisor
Starbucks
10.2019 - 12.2022
Barista
Life With Cacao, Food and Entertainment Co.
05.2017 - 05.2019
Lead Barista
Dr. Cafë Coffee
06.2012 - 07.2014
Bachelor in Science - Hotel And Restaurant Management
Laguna State Polytechnic University
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