Saloni Bhardwaj
Toronto
Summary
Highly analytical and detail-oriented professional with strong communication and teamwork skills, specializing in criminal analysis. Proven ability to adapt quickly to new environments and leverage data to identify patterns, trends, and actionable insights. Committed to contributing to public safety and team success through research, problem-solving, and critical thinking.
Overview
8
8
years of professional experience
Work History
Payment Services Officer
Service Canada
09.2022 - Current
- Assist clients in understanding program legislation, processes, and procedures required to receive benefits
- Analyze, interpret, and gather information to provide solutions for benefit applications, demonstrating advanced problem-solving skills
- Maintain accurate records and ensure compliance with legislative and policy requirements
- Exceeded business benchmarks while managing complex client scenarios and staying updated on evolving policies
Resource Officer
TD Canada Trust
09.2021 - 09.2022
- Communicated procedural updates and trained colleagues on new banking tools and business developments
- Resolved escalated customer and colleague inquiries, ensuring adherence to procedures and identifying growth opportunities
- Supported the implementation of new business initiatives and exceeded benchmarks in an organized, timely manner
Easyline Specialist
TD Canada Trust
04.2020 - 09.2021
- Updated and maintained financial account information using software such as JIRA, Gateway, Citrix, and the Operations Processing Centre
- Resolved customer issues on the first contact, recommending tailored products and services to meet unique needs
- Ensured operational accuracy and provided exceptional customer support while promoting available solutions
Cashier
Vi’s No Frills
03.2018 - 04.2020
- Provided excellent customer service by responding to inquiries and resolving issues promptly
- Processed purchases, scanned coupons, and maintained balanced daily cash register receipts
- Contributed to a positive shopping experience by delivering friendly and efficient service
Accounting Clerk
Briarlane Property Management
02.2017 - 06.2017
- Matched invoices to purchase orders, processed approvals, and entered data into YARDI software
- Audited accounts payable for accuracy and ensured proper coding to general ledger accounts
- Prepared reports and documentation for real estate tax appeals, supporting audit and compliance efforts
Education
Bachelor of Arts (Honours) - Criminology
Ryerson University (now Toronto Metropolitan University)
Toronto, ON06.2022
Skills
- Microsoft Office Suite: Advanced knowledge of Word, Excel, and PowerPoint
- Google Suite: Skilled in using Drive, Sheets, and collaborative tools
- Dispute resolution
- Banking operations
- Customer service and assistance
- Excellent communication
- Critical thinking
Timeline
Payment Services Officer
Service Canada
09.2022 - Current
Resource Officer
TD Canada Trust
09.2021 - 09.2022
Easyline Specialist
TD Canada Trust
04.2020 - 09.2021
Cashier
Vi’s No Frills
03.2018 - 04.2020
Accounting Clerk
Briarlane Property Management
02.2017 - 06.2017
Bachelor of Arts (Honours) - Criminology
Ryerson University (now Toronto Metropolitan University)
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