Manar Al-Mashhadani
Toronto,,Ontario
Summary
Adaptable professional with a strong background in marketing and leadership, recognized for delivering exceptional customer service through effective communication and innovative problem-solving. Proven track record in managing complex operations and developing high-performing teams in fast-paced environments. Expertise in transaction processing, customer service management, and financial compliance, ensuring high productivity and precision in task completion. Bilingual in English and Arabic, committed to continuous growth and impactful contributions to team success.
Overview
7
7
years of professional experience
Work History
Payment Services Officer
Service Canada
Ottawa, Canada
02.2024 - Current
- Provide excellent customer service by working closely with clients, offering timely updates, and detailed information regarding their claims.
- Assess financial records to calculate income, determine taxable amounts, exemptions, and ensure compliance with reporting regulations.
- Appraise documents and reports for accuracy and completeness, verifying the validity of submitted information.
- Audit accounting records to identify potential fraud, and ensure compliance with legal standards.
- Execute searches and seizures of records as warranted, following legal procedures.
- Mentor and coach new team members by providing hands-on training.
Shift Leader/Server
Joey Restaurant
Ottawa, Canada
11.2023 - 05.2025
- Led front-of-house operations with a focus on delivering exceptional, personalized guest experiences in a fast-paced, high-volume environment.
- Resolved guest concerns with professionalism and care, consistently turning service challenges into memorable experiences.
- Coached team members daily, providing hands-on guidance, real-time feedback, and development opportunities to enhance individual performance.
- Fostered a culture of accountability, positivity, and continuous improvement through open communication and team engagement.
- Contributed to new store openings, providing leadership support, and ensuring smooth operational launches.
Site/Operations Supervisor
The Canadian Red Cross
, Canada
10.2022 - 03.2025
- Led teams of 8–15 members, ensuring operational efficiency and team cohesion through proactive communication, and regular performance assessments.
- Assumed overall responsibility for the site’s financial management, logistics, and human resources, adjusting operations according to the level of response required.
- Managed the security, health, and safety of all personnel and beneficiaries on-site, ensuring that safety guidelines and procedures were understood and followed.
- Reported regularly on-site activities, statistics, and issues, and provided insights and recommendations to improve site management and service delivery.
Marketing Intern
Adler & Marlow
Barcelona, Spain
05.2023 - 08.2023
- Assisting the marketing team with creating and implementing communications strategies.
- Digital marketing and content creation including social media posts, email newsletters, and blogs.
- Research and development, creation of databases to monitor experience providers and partner agents.
- Assisting in content review and data entry for tours and experiences in different planning platform as well as building targeted dossiers to send to agencies and clients.
Marketing Manager
Sprott Student Consulting Group
Ottawa, Canada
09.2022 - 07.2023
- Developed marketing strategies and tactics for the program to expand its reach, which led to a 20 percent increase in the brand's social media followers within 3 months.
- Conducted, led, and managed the implementation of digital, tangible, and event-based marketing initiatives, which were utilized by the department to expand the reach and awareness of SSCG.
- Led a team of four consultants to success through the creation of timelines, strategic material, and project plans.
- Utilized strong communication and organization to build internal and external relationships, and enable the marketing team to reach their goals.
Server
Moxies
Ottawa, Canada
02.2019 - 05.2020
- Maintained optimal guest experience during high-volume and fast-paced operations by seating guests, taking orders, serving dishes, and removing dinnerware promptly.
- Guided customers with order placements on the phone and in person in the dining room.
- Stayed updated on the current menu and knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks.
- Built loyal clientele through friendly interactions and going above and beyond to leave a lasting positive impression and customer loyalty.
Education
Bachelor of Commerce Honours - Management/Marketing
Sprott School of Business, Carleton University
Ottawa, Ontario04.2024
Skills
- Microsoft Office Suite expertise
- Data analytics and Google Analytics
- SEO and WordPress development
- Canva and Adobe Creative Suite design
- HubSpot CRM management
- Power BI analytics
- Brand marketing strategies
- Content creation techniques
- KPI analysis and performance evaluation
- Written and verbal communication skills
- Problem-solving abilities
- Multi-tasking proficiency
Timeline
Payment Services Officer
Service Canada
02.2024 - Current
Shift Leader/Server
Joey Restaurant
11.2023 - 05.2025
Marketing Intern
Adler & Marlow
05.2023 - 08.2023
Site/Operations Supervisor
The Canadian Red Cross
10.2022 - 03.2025
Marketing Manager
Sprott Student Consulting Group
09.2022 - 07.2023
Server
Moxies
02.2019 - 05.2020
Bachelor of Commerce Honours - Management/Marketing
Sprott School of Business, Carleton University