SAARUNIYA KANDASAMY

• Multi-task actions for three human resource advisors
• Create candidate files in OneNote
• Request priority clearance for candidates
• Create and send letters of offers
• Create and draft posters for hiring processes
• Update and maintain employee records
• Process documentation for employee actions such as new hires, acting, etc
• Respond to candidate inquiries regarding hiring processes
• Create and complete personnel action forms for hires and title changes
• Screen applications for processes

• Deal with technical calls and chats in a highly professional manner.
• Deliver exceptional level of service to each customer by listening to concerns and answering questions.
• Maintain excellent attendance record, consistently arriving to work on time.
• Increase customer satisfaction by resolving their technical issues.
• Offer friendly and efficient service to all customers while handling challenging situations with ease.
• Inform customer about benefits of promotions.

• Supervised onsite team including caterers, audio-visual technicians, and facility management team.
• Managed administrative logistics of events planning, including contract signing, fee collection and event booking.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
• Accurately calculated and processed expenses during and after events.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Coordinated schedules and timelines for all events.
• Coordinated florists, photographers, videographers and ceremony participants during ceremony and events.
• Selected and ordered décor and event materials

• Build relationships and network with colleges and universities
• Identify on-campus recruitment events and other brand-building events
• Review and renew college and university partnerships
• Promote and pitch ODP program to schools
• Designed ODP program implementation and maintenance plans.
• Pitched and built new recruiting strategies to boost program awareness to universities and colleges.
• Orchestrated smooth and efficient program development.
• Provided ongoing direction and leadership for program recruiting operations through employer branding.
• Developed posters and flyers to increase public awareness of the ODP program and the Alumni program to engage with graduates, students, and alumni workers.
• Maintained consistent communication between students, colleges and universities

Assistant Project Lead for PILOT PROJECT: Employment of Individuals with Disabilities through Non-Profit Organizations (CIRNAC/ISC)

• Created project management schedule for new pilot project
• Answered and directed outbound and inbound phone calls with non-profit organizations
• Gathered information on hiring and selection process of persons with disabilities
• Worked closely with local organizations to potentially onboard persons with disabilities within federal government
• Created presentations for higher board members to present project
• Created guide, Q&A and tip sheet for hiring managers
• Improved productivity initiatives while coordinating meetings
• Tracked various statistics and kept detailed records to support human resources department.
• Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.

Other:

• Improved productivity initiatives while coordinating potential new hire processes
• Created and updated tracking spreadsheets using MIRO.

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Communicated service value, quality and style to educate and entice students while providing a unique discount code.
• Used social media platforms to create communications.
• Provided customer service using extensive knowledge of tutoring services.

• Created communication templates: host organization recruitment, on-boarding, and follow-up.
• Designed and developed a welcome package for host organizations (FAQs, supervisor responsibilities, benefits of hiring student interns).
• Designed and developed support resources (create student work-plans).
• Developed recruitment materials to sensitize supervisors to the student experience and to help find the right kind of student supervisors.
• Revised the current internship agreement template to include clear expectations for the supervision and mentoring of student interns.

• Recommended products to customers and suggested other options if preferred product was unavailable.
• Responded proactively and positively to rapid change.
• Educated customers on promotions to enhance sales.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.