Marie Ange Umutesi
Vancouver,Canada
Summary
Experienced leader with a proven track record of enhancing operational efficiency through strategic coordination and high-stakes document analysis. Skilled in fostering team development and promoting client well-being through crisis intervention. Proficient in directing staffing assignments, training new employees, and ensuring operational efficiency through effective team management.
Overview
12
12
years of professional experience
Work History
Sr Advisor to DG
Crown Indigenous Relations and Northern Affairs Canada-TAG-NWB
Vancouver, Canada
09.2023 - 08.2024
- Supported the Director General and the Executive team in coordinating the Branch by liaising with other Executive offices and directing tasks or inquiries
- Coordinated priorities for the Director General and supported strategic planning for the Branch
- Reviewed, analyzed, researched, edited, and approved various products such as Information Notes, Decision Notes, and correspondence for the Director General (DG), SADM(Senior Assistant Deputy Minister), DM(Deputy Minister, MIN(Minister), and teams
- Managed junior staff members and supported their development
Administrative coordinator
Crown Indigenous Relations and Northern Affairs Canada-TAG-NWB
Vancouver, Canada
05.2023 - 08.2023
- Coordinated the daily activities of the Director, including meetings and travel arrangements
- Organized all required inputs, documents, and logistical arrangements for the Director
- Monitored and verified expenditures for the Director’s office budget
- Provided supervision and guidance to employees delivering administrative support services to the Director’s office
Executive Assistant
Immigration, Refugees and Citizenship Canada
Ottawa, Canada
12.2022 - 05.2023
- Organized events and logistics for IPRS staff; prepared staffing requests, data, and follow-ups
- Liaised with external and internal stakeholders to provide resources, documents, scheduling requests, and responses to various inquiries
- Worked with the Director and Assistant Directors to manage and coordinate all HR actions
- Played a lead role in developing a task tracker for the division
- Coordinated the electronic filing system and ensured shared documents and drives were maintained and up to date
Clinical Operation Agent
Telus Health MyCare
Vancouver, Canada
11.2021 - 04.2022
- Identified and assessed customer needs to achieve satisfaction by email and telephone
- Communicated doctors’ schedules daily
- Completed basic billing and produced knowledge communications
Team leader to staff Scheduler
McGill University Health Centre
Montreal, Canada
12.2017 - 10.2021
- Assigned new staff and re-assigned employees according to departmental requirements and established procedures; trained new employees
- Provided guidance and instruction to my team, managed day-to-day operations, and kept team members on track; listened to team members and resolved conflicts
- Ensured all vacancies due to absences were filled with suitable, qualified replacements
- Maintained communication between managers of different departments
Assistance Officer
AXA Assistance
Montreal, Canada
06.2015 - 05.2017
- Verified client coverage with their insurers
- Efficiently opened new accounts and performed necessary member services
- Coordinated medical visits and the repatriation of clients
- Completed and updated client files
- Ensured vendors received full payment to cover patient expense
Medical Intervention Officer for Indigenous Homeless
Carefor
Ottawa, Canada
12.2012 - 05.2015
- Planned, developed and implemented treatment programs according to the clients’ needs
- Intervened in crises, disorganization, or special needs
- Welcomed and accompanied clients during the evaluation period
- Provided individual client reports to the supervisor
- Ensured that clients took their medication as prescribed
Education
Bachelor's Degree in Social Work
University of Victoria
Victoria, BC09-2025
Bachelor’s degree - Sociology
University of Ottawa
ONSome College (No Degree) - Social Services
Dawson College
Montreal, QCSkills
- Excel
- Word
- PowerPoint
- Zoom
- Teams
- Skype
- Outlook
- Client and hospital patient management software
- PeopleSoft
- Phoenix
- Webcims
- GcDocs
- BMC Service Request Management (SRM)
- Salesforce
- Zendex
- CHR
- Camunda
- ATIP (Access to Information and Privacy)
- OneNote
- CCM
- HRG (travel system)
- SAP (budget system)
Practicum
- Case Worker, WAVAW Rape Crisis Centre, Vancouver, BC, 09/01/22, 04/30/23, Provided crisis intervention and referrals to ongoing counseling services for survivors of abuse., Participated in meetings to implement programs that help survivors of abuse., Co-facilitated group support sessions for sexual abuse survivors., Supported women, trans, non-binary, Two-Spirit, and gender-diverse survivors in navigating medical care and understanding., Accompanied survivors through sexual assault exams, police statements, court, and tribunal hearings.
- Case Worker, African Canadian Development and Prevention Network, Montreal, QC, 01/01/20, 05/31/20, Researched resources based on clients' needs., Assisted Black immigrants in finding appropriate resources for their unique situations., Organized different activities for Black children and seniors on different days., Planned educational sessions for youth on mental health and safety., Collaborated with Bashaw Centre to support Black families until the intervention was completed., Made referrals to both external and in-house services and programs for Black families.
- Case Worker, Contactivity Centre for Seniors, Montreal, QC, 08/01/20, 12/31/20, Provided virtual calls to elderly clients, offering psychological support., Conducted tele-checks for isolated seniors., Performed wellness checks for seniors during COVID-19., Reported any psycho-emotional changes to the supervisor.
Accomplishments
Administration Excellence work Award, Immigration, Refugees and Citizenship Canada on March 2nd, 2023
Languages
English
Professional
French
Professional
Timeline
Sr Advisor to DG
Crown Indigenous Relations and Northern Affairs Canada-TAG-NWB
09.2023 - 08.2024
Administrative coordinator
Crown Indigenous Relations and Northern Affairs Canada-TAG-NWB
05.2023 - 08.2023
Executive Assistant
Immigration, Refugees and Citizenship Canada
12.2022 - 05.2023
Clinical Operation Agent
Telus Health MyCare
11.2021 - 04.2022
Team leader to staff Scheduler
McGill University Health Centre
12.2017 - 10.2021
Assistance Officer
AXA Assistance
06.2015 - 05.2017
Medical Intervention Officer for Indigenous Homeless
Carefor
12.2012 - 05.2015
Bachelor's Degree in Social Work
University of Victoria
Bachelor’s degree - Sociology
University of Ottawa
Some College (No Degree) - Social Services
Dawson College
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