Ruqayyah Mustafa
Burnaby,BC
Summary
A recent high school graduate with hands-on experience in customer service and hospitality. Skilled in communication, multitasking, and building strong relationships with clients. Eager to apply my organizational and problem-solving abilities in a receptionist or administrative role in a professional setting, such as legal, healthcare, or public services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Fairmont Pacific Rim
Vancouver, British Columbia
09.2024 - 03.2025
- Greeted and welcomed guests with a warm, professional demeanor, ensuring a positive first impression and upholding the hotel’s luxury standards.
- Managed guest arrivals and reservations, demonstrating exceptional multitasking abilities in a high-volume, fast-paced environment while maintaining attention to detail and communicating/collaborating effectively with various hotel departments (F&B, housekeeping, front desk, marketing) to ensure seamless service.
- Worked independently during peak holiday seasons, maintaining high service standards and quickly adapting to changing guest needs and unexpected situations.
Seasonal Server
Fairmont Pacific Rim
Vancouver, British Columbia
05.2023 - 09.2024
- Contributed to the launch and growth of a start-up, identifying areas for improvement and collaborating with managers on innovative solutions.
- Adapted seamlessly to different F&B outlets within the hotel, including in-room dining and banquet service, demonstrating flexibility and quick learning.
- Managed high-value clients, addressed inquiries, and ensured an exceptional guest experience.
- Coordinated and hosted events, upselling products and maintaining a professional atmosphere.
In Seat Server
Rogers Arena Canucks Company
Vancouver, British Columbia
09.2022 - 02.2023
- Delivered exceptional service at high-volume events, including sporting events, concerts, and private functions: consistently meeting sales and task goals.
- Managed guest interactions with professionalism and discretion, ensuring a safe and enjoyable experience.
- Collaborated with team members to maintain productivity during slow periods, ensuring seamless operations.
Education
University Hill Secondary School
Vancouver05-2024
Skills
- Effective Communication
- Multitasking & Time Management
- Adaptability
- Microsoft Office Suite Proficiency
- Organizational & Scheduling Skills
- Problem-Solving & Conflict Resolution
- Collaboration & Teamwork
- Telephone and Call Management Systems
Certification
- Standard First Aid and CPR C
- Food Safe BC
- Serving It Right
Volunteer Work
Feb, 2025 - Present
Worked with highly vulnerable individuals facing homelessness, abuse, mental health challenges, and asylum issues. Provided in-home assistance, supported fundraising efforts, and engaged in booth outreach to raise awareness and connect individuals with resources. Demonstrated strong communication, compassion, and proactivity in addressing the needs of marginalized communities.
ISSofBC
Jan, 2025 - April
As a Volunteer Mentor at ISSofBC, I supported newcomers from Yemen, Iran, and Afghanistan in adapting to Canadian culture by assisting with resume building, educating them on cultural practices, and helping with English language practice. I also worked with elderly individuals to improve their English skills through personalized communication and the organization of proactive workshops, helping them integrate into the community and feel more connected.
Timeline
Hostess
Fairmont Pacific Rim
09.2024 - 03.2025
Seasonal Server
Fairmont Pacific Rim
05.2023 - 09.2024
In Seat Server
Rogers Arena Canucks Company
09.2022 - 02.2023
University Hill Secondary School
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