Alissa Agrey

• Ensure the execution of departmental goals.

• Recruit, manage, train, develop and motivate all colleagues reporting to spa manager.

• Resolve any and all guest concerns.

• Increase the departmental revenues through treatment upsells and maximizing treatment room utilization.

• Scheduling of 38 colleagues and manage labor according to luxury standards.

• Review daily productivity and approve/submit payroll including commissions/incentives.

• Implement effective training plans for treatments, product knowledge and upsells.

• Create and manage incentives for colleagues as needed to align with spa goals.

• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.

• Conduct development and performance management discussions, including quarterly and yearly review.

• Inventory management of reception & retail supplies/equipment which includes: monthly count, ordering, receiving and par levels.

• Organize special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.

• Supervise a team of 38 colleagues providing exceptional and professional leadership skills.
• Achieve retail targets through goal setting and performance management.
• Oversee all retail operations in the Fairmont Pacific Rim including the boutique in the Fairmont Spa, the Taschen library, and the e-commerce site shoppacrim.com.
• Maintain appropriate inventory levels by performing monthly and quarterly inventory counts and analyzing monthly sales reports to ensure purchasing quantities are within budget.
• Demonstrate sales leadership by building relationships with guests while maintaining luxury service.
• Create the weekly schedule and approvals of time off requests.
• Conduct annual performance reviews.
• Assisted in the achievement of Forbes 5 star for the Fairmont Spa
• Assisted with onboarding new colleagues as needed.
• Provide make-up services as requested.

• Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the company's business practices.
• Analyze and review goal attainment and develop strategies to improve performance.
• Maintain appropriate inventory levels.
• Conduct monthly coaching sessions to communicate objectives, set goals, aligns and engages the team in the vision and follow up on progress
• Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action.
• Recruit, hire, and develop artist's.
• Oversee all planning and budget details for events.
• Control all store expenses within budget guideline.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and customer interactions.