MARK Seidel
Vancouver,BC
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
FAIRMONT PACIFIC RIM
VANCOUVER, SERVER
2022.05 - Current
- Responsible for tending to all guest needs including serving, bartending, tending to emergent issues, setup, and teardown during events at Canada’s top-rated City Hotel and a top-rated events venue.
TAKA RAMEN AND SUSHI
2021.10 - 2022.05
- SERVER
- Responsible for all front of house duties including food service, closing bills, handling payments, processing in- person and telephone orders in the POS system, and handling inquiries in English, Mandarin and Japanese in an extremely high turnover restaurant
- Optimized take-out customer service procedure, improving take out gratuities by ~45%.
ATTENDANT/SUPERVISOR
FAIRMONT CHATEAU WHISTLER
2021.06 - 2021.11
- Attended to all aspects of lounge services including luxury food and drink service, special requests, inquiries, and complaints
- Offered opportunity to cross-train and act as a Fairmont Gold Concierge-Supervisor after less than one month in Attendant role
- Oversaw attendants while handling guest check ins, check outs, bookings, and billing while coordinating all hotel services and external services requested by guests using various computerized PMS and POS systems.
PRODUCT SALES AND SCANNING SUPERVISOR
WHISTLER BLACKCOMB
2020.11 - 2021.04
- Earned a promotion from Lead to Supervisor 3 months from start
- Supervised dozens of employees across five locations, responding to guest escalations and situations that fell outside of SOPs
- Conducted internal and external communications for department
- Logged issues using various databases and ticketing systems in addition to POS an PMS systems.
JET PROGRAMME, ASSISTANT LANGUAGE TEACHER
KAMIKAWA
2018.08 - 2020.10
- Organized and implemented in-school English Education programs
- Instructed 19 classes at six schools for groups ranging from pre-K children to retirees
- Led remedial and extracurricular workshops for gifted students and learners with special needs; one advanced pupil increased English scores and tested into Waseda, Japan’s top
- University
- Increased scores for 100% of remedial pupils with 75% improving from failing to satisfactory scores
- Provided ad-hoc translation and interpretation services for Town Government in relation to international education and business
- Produced learning materials and lesson plans for monolingual Japanese colleagues to use independently.
DOORMAN
FAIRMONT HOTEL MACDONALD
EDMONTON
2012.09 - 2018.07
- BELLMAN
- Arranged transportation and luggage handling for guests, delegating tasks to valet team
- Provided auxiliary support for any guest service offered by the hotel
- Exceeded target scores in 100% of customer service audits, setting department all-time high score during one such audit.
KOTO RESTAURANT
OXFORD
2015.10 - 2016.10
- Served and liaised with guests in English, Japanese, and Mandarin
- Handled payments and processed orders in
- POS system.
FRONT DESK AGENT
NISEKO CENTRAL, NISEKO
2012.11 - 2013.03
- Liaised between guests, providers, and managers in Japanese, English, and Mandarin
- Updated and maintained guest folios and accounts in CMS/PMS system
- Conducted currency exchange
- 3
Education
MPHIL -
TRADITIONAL EAST ASIA
2016
Skills
- Persuasive Techniques
- Qualified Lead Generation
- Network Development
- Inside and Outside Sales
- Lead Prospecting
- B2B Sales
- Maintaining Customer Database
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Technical Skills
MS Office, G-Suite,
Timeline
FAIRMONT PACIFIC RIM
2022.05 - Current
TAKA RAMEN AND SUSHI
2021.10 - 2022.05
ATTENDANT/SUPERVISOR
FAIRMONT CHATEAU WHISTLER
2021.06 - 2021.11
PRODUCT SALES AND SCANNING SUPERVISOR
WHISTLER BLACKCOMB
2020.11 - 2021.04
JET PROGRAMME, ASSISTANT LANGUAGE TEACHER
KAMIKAWA
2018.08 - 2020.10
KOTO RESTAURANT
2015.10 - 2016.10
FRONT DESK AGENT
NISEKO CENTRAL, NISEKO
2012.11 - 2013.03
DOORMAN
FAIRMONT HOTEL MACDONALD
2012.09 - 2018.07
MPHIL -
TRADITIONAL EAST ASIA