Ron Heritage
Calgary,AB
Summary
With over 20 years of dedicated experience in the home building and renovations industry, I have established a sought after reputation for efficiently resolving issues and enhancing construction quality. My expertise spans a comprehensive understanding of construction processes, inspection protocols, and warranty services. I excel in managing home repair and maintenance tasks, supported by rigorous training and hands-on experience. My strong work ethic, meticulous attention to detail, and exceptional organizational skills make me an invaluable asset to any team. I am highly motivated to continue advancing my skills and contributing to top-tier home construction
Overview
18
18
years of professional experience
Work History
Warranty Technician
Minto Communities Calgary
Calgary, AB
01.2021 - Current
- Technical Expertise: Specialize in diagnosing and troubleshooting a wide range of issues encountered during the post-close period, addressing both in-warranty and out-of-warranty matters. Demonstrate a keen ability to resolve both common and uncommon problems efficiently.
- Customer Relations: Maintain exceptional customer relations skills when interacting with homeowners. Strive to ensure their satisfaction by addressing their concerns, answering questions, and providing guidance on warranty and maintenance matters.
- Documentation: Maintain meticulous records of homeowner interactions, issue assessments, and resolutions. Contribute to the development of detailed documentation and manuals for the warranty team, enhancing the efficiency of future interactions.
- Appointment Scheduling: Proficiently schedule appointments with homeowners to assess and evaluate requests, distinguishing between warrantable issues and homeowner maintenance requirements.
- Collaboration with Coordinators: Collaborate closely with coordinators to establish optimal timeframes and coordinate tasks with sub-contractors, ensuring timely and efficient resolution of homeowner issues.
- Team Collaboration: Collaborate seamlessly with team members to create playbooks, workflows, and manuals that enhance the performance of the warranty team and contribute to a consistent and exemplary customer experience.
QC Site Supervisor
Divine Flooring
Calgary, AB
01.2018 - 01.2021
- Operational Enhancement: Successfully resolved problems, implemented operational improvements, and consistently delivered exceptional service to ensure the efficient execution of installation projects.
- Project Management: Proficiently oversaw the day-to-day operations of installation projects, maintaining a keen focus on productivity, progression, and adherence to project timelines.
- Quality Assurance: Managed and upheld stringent quality assurance standards through on-site inspections, ensuring that all project components met or exceeded quality benchmarks.
- Customer Engagement: Actively engaged with customers, attentively listening to their concerns, and addressing them promptly to enhance customer satisfaction.
- Project Planning: Created comprehensive project plans and communicated clear deadlines to team members and stakeholders, facilitating efficient project execution and ensuring projects were completed on schedule.
- Finishing Expertise: Meticulously performed last-minute touch-ups and finishing touches to guarantee the final product met or surpassed quality expectations, leaving a positive impression on customers.
Service Technician
Divine Flooring
Calgary, AB
04.2010 - 12.2017
- Conflict Resolution: Expertly defused customer concerns through outstanding conflict and problem-solving abilities.
- Flooring Assessment: Evaluated customer flooring, identifying issues, and proposing effective solutions to maintain top-notch service quality.
- Safety Compliance: Ensured strict adherence to safety protocols and policies, reducing workplace hazards.
- Warranty Support: Collaborated with customers to address warranty concerns, troubleshooting and restoring flooring to like-new condition.
- Site Excellence: Maintained high standards of communication, cleanliness, and safety on work sites and projects.
- Customer Education: Provided valuable guidance to customers on preventive maintenance and care for their new flooring.
General Laborer Carpenter & Flooring Subcontractor
Supreme Hardwood Flooring
Calgary, AB
06.2006 - 03.2010
- Residential Construction: Assisted on multiple in-fill residential home projects, specializing in hardwood flooring installation and finishing carpentry.
- Carpentry Expertise: Proficient in building decks, fences, and stairs, with a focus on hardwood flooring installation in residential renovations and custom homes.
- Fixture Services: Experienced in appliance and toilet removal and re-installation, as well as baseboard removal, re-installation, and touch-ups.
Education
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06.2001
Skills
- Software Proficiency: NEWSTAR Enterprise ERP Software, Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook
- Maintenance Skills: Competent in basic plumbing and electrical work
- Carpentry Expertise: Advanced skills in carpentry, with a focus on home repairs and renovations
- Detail-Oriented: Known for meticulous attention to detail in all tasks
- Responsibility: Demonstrated reliability and responsibility in various roles
- Communication: Strong communication skills, both verbal and written
- Customer-Centric: Dedicated to providing exceptional customer service
- Team Collaboration: A proven team player, able to work effectively in group settings
Timeline
Warranty Technician
Minto Communities Calgary
01.2021 - Current
QC Site Supervisor
Divine Flooring
01.2018 - 01.2021
Service Technician
Divine Flooring
04.2010 - 12.2017
General Laborer Carpenter & Flooring Subcontractor
Supreme Hardwood Flooring
06.2006 - 03.2010
High School Diploma -
Lord Beaverbrook High School
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