Delina Tesfazghi
Calgary,AB
Summary
Dynamic professional with a proven track record at Mihreta Boutique, excelling in customer-focused sales and effective problem-solving. Skilled in POS system management and fostering lasting client relationships. Recognized for strong organizational skills and attention to detail, consistently enhancing customer satisfaction and driving sales growth. Dependable team player committed to continuous improvement.
Overview
2
2
years of professional experience
Work History
Sales Associate/Customer Service Cashier
Mihreta Botique
12.2023 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Airbnb Host Assistant
Family Guesthouse
01.2024 - 02.2025
- Coordinated guest check-ins and check-outs
- Scheduled cleanings and restocked guest supplies.
- Resolved guest concerns to ensure positive experiences
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Answered about 20 incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Internet Cafe Attendant
Messi Internet Cafe
01.2023 - 09.2023
- Operated POS systems and processed customer payments
- Assisted customers with printing, scanning, emailing, and file transfers.
- Provided basic troubleshooting and support for computer and internet use.
- Ensured systems were up-to-date and workstations were clean and organized.
Education
High School Diploma -
Bishop McNally HIghschool
Calgary, AB06-2026
Skills
- Effective problem solving
- Point of sale system management and cash handling
- Efficient task management
- Customer-focused sales expertise
- Strong organization and communication skills
- Attention to detail
- Continuous improvement
- Marketing strategy development
- Skilled in resolving conflicts
- Punctual, organized, and dependable with strong teamwork skills
Languages
English
Native or Bilingual
Tigrinya
Native or Bilingual
Russian
Limited Working
amharic
Limited Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Photography
- Video Gaming
- Youth Development Programs
- Reading
Timeline
Airbnb Host Assistant
Family Guesthouse
01.2024 - 02.2025
Sales Associate/Customer Service Cashier
Mihreta Botique
12.2023 - 02.2025
Internet Cafe Attendant
Messi Internet Cafe
01.2023 - 09.2023
High School Diploma -
Bishop McNally HIghschool
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