ROLAND MARQUEZ
KANATA,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managerial position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
United Malwood Merchants Inc
Kanata, ON
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Store Manager
MAF Hypermarkets LLC.
Palladium Tower, Dubai United Arab Emirates
02.2021 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
MAF Hypermarket LLC.
IBIS Tower And Barsha Arenco, Dubai UAE
01.2019 - 02.2021
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Deputy Manager
MAF Hypermarket LLC
Al Wasl, Dubai UAE
09.2017 - 01.2019
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Pursued every opportunity to learn about Retail business at all levels and improve team member support.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Supervisor
MAF Hypermarkets LLC.
Al Wasl, Dubai UAE
07.2013 - 09.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Scheduled and monitored sales team members' workloads to meet customer needs.
Stocker ( Market)
MAF Hypermarket LLC.
Marina Crown Tower, JBR, Dubai UAE
04.2011 - 07.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Merchandise Manager
Dizon Farms Produce Inc
SM Baguio, Philippines
10.2008 - 01.2011
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Merchandiser
Dizon Farms Produce Inc.
Dagupan, Pangasinan, Philippines
10.2005 - 10.2008
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Stock Associate
Mainstream Business INC.
SM Baguio, Philippines
04.2005 - 09.2005
Education
Bachelor of Science - Agriculture Technology
Don Mariano Marcos Memorial State University
Rosario La Union , Philippines03.2005
Skills
- Order Management
- Relationship building and management
- Goals and performance
- Customer Relationship Building
- Staff Training and Development
- Store operations
- Sales expertise
- Customer Service Management
- Budgeting and financial management
- Reporting and Performance Analysis
- Multitasking and Prioritizing
- Cycle Counts and Audits
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
- HACCP Certified *( Awarded by Hyfield Awarding body for Compliance- September 2022
- Person Incharge Level 3 Training and Food Safety Management ( Hyfield-August 2019
- Fire Prevention and Evacuation Staff SECU - February 2023
- War on Waste- Physical Shrinkage and Waste Reduction Program-April, 2021
- KPI Training Certificate, MAF Hypermarket LLC -
Timeline
Retail Sales Supervisor
United Malwood Merchants Inc
10.2023 - Current
Store Manager
MAF Hypermarkets LLC.
02.2021 - 09.2023
Store Manager
MAF Hypermarket LLC.
01.2019 - 02.2021
Deputy Manager
MAF Hypermarket LLC
09.2017 - 01.2019
Sales Supervisor
MAF Hypermarkets LLC.
07.2013 - 09.2017
Stocker ( Market)
MAF Hypermarket LLC.
04.2011 - 07.2013
Merchandise Manager
Dizon Farms Produce Inc
10.2008 - 01.2011
Merchandiser
Dizon Farms Produce Inc.
10.2005 - 10.2008
Stock Associate
Mainstream Business INC.
04.2005 - 09.2005
Bachelor of Science - Agriculture Technology
Don Mariano Marcos Memorial State University