ROJINA LAMA
Scarborough,Canada
Summary
Dynamic hospitality professional with experience at Mandarin Restaurant, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction while adhering to food safety standards. Certified in Smart Serve and First Aid, I effectively train staff and streamline operations, ensuring a safe and welcoming environment for all patrons.
Overview
2
2
years of professional experience
Work History
Sushi Attendee
Mandarin Restaurant
Markham, Canada
11.2024 - Current
- Deliver friendly and professional service to guests, ensuring a positive dining experience.
- Worked effectively in team environments to make the workplace more productive.
- Support daily operations by monitoring food safety, sanitation, and guest satisfaction.
- Work collaboratively with team members to maintain smooth service flow during peak hours.
- Completed day-to-day duties accurately and efficiently.
Supervisor in Training
Aramark CA
Toronto, Ontario
01.2026 - 04.2026
- Trained staff on operational procedures and safety protocols.
- Coordinated daily workflows to ensure efficient service delivery.
- Maintained cleanliness and organization of work areas consistently.
- Enforced safety regulations among team members in order to reduce potential risks.
- Created documents such as invoices and letters using Microsoft Office Suite applications.
Host / Server / Bartender
The Local Café and Restaurant
Scarborough, Canada
01.2024 - 04.2025
- Welcomed and seated guests while ensuring a warm and inviting dining atmosphere.
- Provided professional table service by taking orders, serving food and drinks, and checking on guest satisfaction.
- Prepared and served a variety of beverages in accordance with safety and service standards.
- Assisted with event setups, service operations, and end-of-shift cleanup.
- Collaborated with team members to maintain smooth service flow during busy periods.
- Demonstrated strong communication, multitasking, and customer service skills in a fast-paced environment.
- Managed reservation system to optimize table turnover and guest flow.
Education
High School Diploma -
Centennial College
Progress Ave04-2026
Some College (No Degree) -
Moonlight Secondary School
Kathmandu, NepalSkills
- Smart Serve Certified
- TrainCan Food Handler's Certification
- First Aid & CPR Certified
- Allergen Certificate
- Food safety standards
- Strong knowledge of workplace safety protocols and WHMIS regulations
- Skilled in Microsoft Office Suite
- Skilled in POS systems
- Customer service
- Communication skills
- Team collaboration
Timeline
Supervisor in Training
Aramark CA
01.2026 - 04.2026
Sushi Attendee
Mandarin Restaurant
11.2024 - Current
Host / Server / Bartender
The Local Café and Restaurant
01.2024 - 04.2025
High School Diploma -
Centennial College
Some College (No Degree) -
Moonlight Secondary School