ALIA SMITH
Edmonton,AB
Summary
I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am looking for an establishment that I can grow with long term while also utilizing my skills to their full potential.
Overview
12
12
years of professional experience
Work History
Server/Assistant Bartender
SoDo on Jasper
10.2020 - Current
- Provide my best service experience for every Guest
- Ensure the Guest feels important and welcome in the restaurant
- Ensure hot food is hot and cold food is coldAdhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions and make suggestions regarding food and beverage
- Serve the Guest in an accommodating manner
- Pre-bus tables; maintain table cleanliness, bus tables
- Provide responsible service of alcoholic beverages
Bottle Service
& Co. Night Club
09.2017 - 08.2020
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Dennys Restaurant
05.2015 - 07.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Crew Leader
McDonalds
02.2012 - 03.2015
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
Bachelor Of Commerce -
Grant MacEwan University
Edmonton, AB01.2020
High School Diploma -
Queen Elizabeth Secondary School
Edmonton, AB06.2015
Skills
- Reliable Transportation
- Pro-Serve Certified
- REEL Facts Certified
- SMART SERVE Certified
- 10Yrs Serving Experience
- 10Yrs Customer Service
- Experience
- Dependable
- Hardworking
- Extremely Personable
- Follows Instructions Meticulously
- Independent & Team player
- Sales Expertise
- Experienced in High-Volume Dining
Timeline
Server/Assistant Bartender
SoDo on Jasper
10.2020 - Current
Bottle Service
& Co. Night Club
09.2017 - 08.2020
Server
Dennys Restaurant
05.2015 - 07.2017
Crew Leader
McDonalds
02.2012 - 03.2015
Bachelor Of Commerce -
Grant MacEwan University
High School Diploma -
Queen Elizabeth Secondary School
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