Summary
Overview
Work History
Education
Skills
Education And Training
Timeline
Generic

Rochelle Richardson

Edmonton,AB

Summary

Motivated and dependable professional with over 10 years of experience in support services, customer service and team leadership. Skilled in communication, conflict management, and independent problem-solving. Quick to learn, detail-oriented, and experienced in high-pressure environments. Brings strong people skills, computer knowledge, and a consistent work ethic to every role.

Overview

9
9
years of professional experience

Work History

Housing Support Worker

Boyle Street Community Services
Edmonton, Canada
01.2024 - 01.2025
  • Monitored and supported women living in a harm-reduction housing program
  • Assisted residents with daily living needs and offered emotional support
  • Communicated effectively with team members to ensure smooth operations
  • Responded calmly and appropriately to crisis situations and behavioral challenges

Shelter Support Worker

Lookout Housing and Health Society
North Vancouver, Canada
01.2020 - 01.2024
  • Worked frontline in a 24/7 emergency homeless shelter
  • Supported a diverse and vulnerable population
  • Conducted safety checks, responded to incidents, and maintained clear documentation
  • Assisted with intakes, supply distribution, and collaboration with outreach teams

Waitress / Assistant Manager

Famous Lounge
Edmonton, Canada
01.2016 - 01.2019
  • Delivered friendly, efficient customer service in a high-traffic lounge
  • Handled cash, created schedules, and managed floor operations
  • Built rapport with customers and helped resolve concerns professionally

Education

Post- Secondary Education - Dental Assistant

Northern Alberta Institute of Technology
Edmonton, AB

Skills

Written and verbal communication

Microsoft Office proficiency

Detail-oriented and reliable

Self-motivated learner

Crisis management and de-escalation

Education And Training

  • First Aid & CPR (updated)
  • Naloxone Administration
  • NVCI - Non-Violent Crisis Intervention Managing Hostile Interactions

Timeline

Housing Support Worker

Boyle Street Community Services
01.2024 - 01.2025

Shelter Support Worker

Lookout Housing and Health Society
01.2020 - 01.2024

Waitress / Assistant Manager

Famous Lounge
01.2016 - 01.2019

Post- Secondary Education - Dental Assistant

Northern Alberta Institute of Technology

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Rochelle Richardson