Emma Bannister
Dartmouth,NS
Summary
Professional individual excelling in communication, microsoft office and client centered care. Can work in both groups and individually while holding a positive work space. Willing to learn and develop any skills and open to constructive criticism.
Overview
5
5
years of professional experience
Work History
Housing Support Worker
Welcome Housing
06.2024 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Client Support Worker
Adsum For Women And Children
04.2023 - 06.2024
- Managed high-volume caseloads while maintaining exceptional attention to detail and accuracy in documentation efforts.
- Collaborated with cross-functional teams to optimize resources and ensure seamless service delivery to clients.
- Demonstrated expertise in conflict resolution by effectively mediating disputes between clients and internal stakeholders.
- Established trust with clients by maintaining confidentiality and ensuring data privacy.
- Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
Counselor Assistant
Regional Residential Services Society
09.2019 - 04.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Worked with adults with intellectual disabilities in a home setting and out in community.
- Prepared meals, assisted with self care, attended appointments, made appointments.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Education
Bachelor of Arts - Psychology And Family Studies
Mount Saint Vincent University
Halifax, NS04.2023
Skills
Case Management
Problem-Solving
Attention to Detail
Collaboration and Teamwork
Microsoft Office
Client Advocacy
Crisis Intervention
Verbal and written communication
Organization and Efficiency
Timeline
Housing Support Worker
Welcome Housing
06.2024 - Current
Client Support Worker
Adsum For Women And Children
04.2023 - 06.2024
Counselor Assistant
Regional Residential Services Society
09.2019 - 04.2023
Bachelor of Arts - Psychology And Family Studies
Mount Saint Vincent University
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